i just got an inspiron 1420 a couple of months ago. Ever since it arrived, I've been having lots of problems with bluescreens. They keep appearing everytime and there seems to be no relation with any program I'm running at the time. I've called DELL SUPPORT CENTER for help and in the beginning, there was a problem with one of my RAM Memory Cards, so they changed it. However, the blue screens continue to appear. So I called again, and this time there seemed to be no problem hardware-related. So they just tell me that it should be a software (windows) problem and not a DELL problem. So the best solution (at the time) was to format the computer and re-install windows (vista, home premium).
We did that....however, now the problem is I think even worse. Everytime I try to restart the computer, the thing wont start. As soon as it tries to load windows, a bluescreen shows up for less than a second (so I dont get a chance to read what it says) and it restarts. When it restarts, there's a message saying that there has been a hardware/software change and that I should insert my windows installation DVD and look for a "repair" option. However, if I just turn off the computer and start it normally, I dont have this problem. I'm really getting sick of this because ever since I got my laptop, there has always been problems and Dell just wont change it for a new one because it is not a hardware problem....
does anybody know what my computer problem is? Should I just try to re-install windows AGAIN?
Thanks a bunch!
Message Edited by r.maganag on 05-13-2008 10:34 PM
Message Edited by r.maganag on 05-13-2008 10:34 PM
It would help if you list more info, especially with regards to specific software you are running.
The best way to pinpoint the cause of your issue(s) is to go through a re-install, but to do it in steps.
Here's what I mean:
I am sure by now you know how to re-install Windows.... so do that (after backing up your data)
Once you are finished with install, and you get to your desktop (do not connect to internet yet)... use the machine for a few minutes, and do one or two reboots and use it again.
Then (assuming you are running Vista here) install SP1..... again once finished, use the machine and reboot at least once and use it again.
Next go to Windows Update and install only the Important updates. Reboot, use, reboot again.
Next go back to Win_Update and install only the Recommended "Software" (Not Hardware) updates.
Again if after rebooting and using you don't have any issues.... then install any peripherals (One at a time) and reboot in between***. Now if after any hardware install you have BSOD, you have pinpointed the cause. If no issues... now you go to next step.
Now install your software, one at a time, reboot whether you are told to or not....
Again if you get a BSOD ... you know which software is the culprit.
A lot of times people sit at their new PCs and Portables and install everything all at once.... that is the easiest way to get into trouble... and worst yet not knowing what caused it.
Also.... is your software up to date and compatible with the OS that you use?....
*** For your hardware, if they are older than a year.... or in general as a rule of thumb and to be safe.... Go to their manufacturer site and download and install the current drivers and the appropriate [for your OS] software... not from the CD provided..... this way you are certain to get the most up to date Drivers and Software.
Thanks a lot for the tip. I'll try to do what you suggest ASAP, I think it is an efficient way to find out what the heck is the problem...however, it seems that it will take a lot of time...
The funny thing is...six months ago, I bought the exact same computer I have now (inspiron 1420), except that the last one had Windows Home Basic and I installed the exact same programs that I have on this one and I never had a problem....unfortunately, I was robbed a couple of months ago and it was stolen so I had to buy a new one...and apparently, this one doesnt like me :s
So, I'll try to do this stuff during the week, and as soon as I've pinpointed the problem I'll post back to share my results or in case there was no specific software or controller found as the cause of this problem ,I'll just post back to see if anyone have more suggestions...
Well..... in that case.... if you do as I suggested and still have the same issues, you could ask Dell to replace the machine......Good Luck and post back your results.
Doing the install app-by-app is an excellent idea. Vista does a really lousy job of protecting itself from the foibles of user applications. You have to be super careful as to what you install. Or, just install XP instead as so many others have/are doing.
Well....it was odd. After I posted here, I realized I didnt have the Vista SP1 installed, so I downloaded it and installed it. I havent had a single problem since then. I am able to restart my computer as many times as I want and there seems to be no problem at all. No signs of BSOD.
Could this have been the solution I've been waiting for or do you think that the problem isnt solved and that sooner or later the problem will present once more?
Thanks a lot guys,
RM
Message Edited by r.maganag on 05-24-2008 12:14 PM
MoneyGuyBK
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Posted May 14th, 2008 02:00
r.maganag; Welcome to DCF
It would help if you list more info, especially with regards to specific software you are running.
The best way to pinpoint the cause of your issue(s) is to go through a re-install, but to do it in steps.
Here's what I mean:
I am sure by now you know how to re-install Windows.... so do that (after backing up your data)
Once you are finished with install, and you get to your desktop (do not connect to internet yet)... use the machine for a few minutes, and do one or two reboots and use it again.
Then (assuming you are running Vista here) install SP1..... again once finished, use the machine and reboot at least once and use it again.
Next go to Windows Update and install only the Important updates. Reboot, use, reboot again.
Next go back to Win_Update and install only the Recommended "Software" (Not Hardware) updates.
Again if after rebooting and using you don't have any issues.... then install any peripherals (One at a time) and reboot in between***. Now if after any hardware install you have BSOD, you have pinpointed the cause. If no issues... now you go to next step.
Now install your software, one at a time, reboot whether you are told to or not....
Again if you get a BSOD ... you know which software is the culprit.
A lot of times people sit at their new PCs and Portables and install everything all at once.... that is the easiest way to get into trouble... and worst yet not knowing what caused it.
Also.... is your software up to date and compatible with the OS that you use?....
*** For your hardware, if they are older than a year.... or in general as a rule of thumb and to be safe.... Go to their manufacturer site and download and install the current drivers and the appropriate [for your OS] software... not from the CD provided..... this way you are certain to get the most up to date Drivers and Software.
Good Luck.... hope this helps.
Peace