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GoldyAu

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3 years ago

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GoldyAu

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1 Message

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47654

February 4th, 2020 03:00

Vostro 5468 - TPM not visible after BIOS update

Hi, I upgraded BIOS from 1.11.0 to 1.12.0 but after that there is an error message every boot:

"Alert! TPM device is not detected."

TPM is not visible in BIOS or Windows, drivers for everything should be the latest.

Downgrade is not possible (even as this option is selected in BIOS). Intalling the update again doesnt help.

When there will be new BIOS to repair this?

Or anything I can do more?

 

Thank you in advance for any suggestions

  • almamun2b

    1 Message

    24654

    0

    Posted February 11th, 2020 05:00

    I Have the same problem on vostro 5568.

    Someone help us...

  • jhe2

    1 Message

    24597

    0

    Posted February 13th, 2020 17:00

    I have the same issue..

  • daghostmon

    1 Message

    24590

    0

    Posted February 13th, 2020 17:00

     

    I have the same problem except I have an Vostro 5568. I usually don't update for just this reason but Dells site said this bios was an urgent update. Whats worse is my laptop is just over a year old and only a month out of warr. I can't roll back back and reinstalling did not work. 

    IMG_2.jpg

  • ybb123

    2 Posts

    24425

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    Posted February 23rd, 2020 06:00

    same issue from Vostro 5468.

    Is there any solution there?

     

  • 24400

    0

    Posted February 23rd, 2020 22:00

    The same here after upgraded, Hope to release new firmware to fix asap from Dell.

  • nav33n

    4 Posts

    24369

    0

    Posted February 24th, 2020 15:00

    I have a Vostro 5568 too and facing the same problem. I downloaded Vostro_5468_1.11.0 bios driver to see if this fixes the problem. Unfortunately, it doesn't.

    How could an organization like Dell release drivers without proper QA? Why take something which works and then break it?

    Does anyone from the Dell customer support has any update for us please?

  • speedstep

    11 Legend

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    46969 Posts

    24168

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    Posted March 2nd, 2020 17:00

    uninstalL TPM from the Device Manager.

    Next reload Intel Chipset Driver.

    TPM is now intel based.

    Trusted Platform Module (TPM 2.0) - TPM 2.0 is a microcontroller that stores keys, passwords, and digital certificates. A discrete TPM 2.0 also supports Intel® vPro™ Technology and Intel® Trusted Execution Technology (Intel® TXT).

     

  • Siau

    4 Posts

    24066

    1

    Posted March 5th, 2020 01:00

    @speedstep 

    the Thing is that the TPM is not detected in the BIOS in the first place so obviously it's not listed in Device manager.

    i tried to reinstall the Chipset driver , didn't help.

  • Siau

    4 Posts

    22044

    0

    Posted March 5th, 2020 02:00

    Yeah! Dell is Brilliant

     

    as it's not enogh that the vostro 15 5568 is geniusly designed.

    they send updates that cause problems and not being responsible about that.

    the vostro TPM firmware is not available for some reason!

    I've been in contact with the "Support" they offered me to replace the motherboard and make me pay for their mistake.

     

  • speedstep

    11 Legend

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    46969 Posts

    24206

    0

    Posted March 5th, 2020 13:00

    TPM is either there or its not.  It cant be added later.