UNSOLVED
Cannot upgrade - Unisphere page shows "!" mark after logging in.
I went to upload the MR3 bin file to upgrade our 3100's, however, after I login to one of the VNXe's, I click on Settings then Service, and the page flips to a page with an exclamation mark in the center of the page "!". I'm guessing I need to restart the management software, but looks like I'll have to connect via SSH? The second VNXe will not even load the login page. I can, of course, open a support case, but was wondering first if anyone else has seen this and has a simple connectivity resolution?
TIA,
Mike
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Posted September 12th, 2012 06:00
Oh, and I can access my other VNXe just fine, so I know it's not a browser issue.
239
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Posted September 12th, 2012 06:00
Sri,
I have tried that and I can login in with the Service password and then I get the following which makes no sense. The SP's are both in normal mode yet the system is telling me that it is coming out of Service Mode, which I cannot see how. I'm trying to find now how to restore Unisphere to full functionality.
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Posted September 14th, 2012 02:00
Hi Mike,
Can you try serial console session to the VNXe and running the follwoing command which restartes the management service.
svc_restart_service MGMT restart
And then try acessing the Unisphere GUI.
-The serial or SSH session has to be logged in with "service" credentials
Regards,
Sri239
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Posted September 14th, 2012 06:00
EMC Support has escalated this to engineering. Logs were collected and sent to them for review. I've tried restarting the mgmt service via cli several times and it doesn't help. Waiting on engineering now for the reason/resolution. I"ll post what they come back with.
Thanks, Sriky, for your input.
Sriky
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45 Posts
239
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Posted September 12th, 2012 03:00
Hi Mike,
Seems like a browser issue, can you try loggin in using another browser?
you can directly login to service page using the following option:
https:// / service.html
FYI- The MR3 upgrade file is a .gpg file
Regards,
Sri