Is this software any good? I am getting the flashing Dell "Help and Support" sign in my taskbar and it gives me a "Critical System Error" message. When I click on it, I get the website for "VirusBurst". I went to download it and it was downloading something called "VirusburstERS"! Is this the same software? I'm afraid to download anything at this point!!
Logfile of HijackThis v1.99.1
Scan saved at 9:14:37 PM, on 11/9/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Are you working with Bugbatter?
Or did you just get instructions to post a HijackThis log...like
these instructions I left for you back in September.
If you are working with one of the volunteers here, please make sure to bookmark the thread where you post and post
all of your reponses there. Thanks!
I'm sorry. I do remember this. I think I was just oblivious to what was/is going on with my computer and was trying other softwares at the time. I apologize for not responding then.
Yes, Bugbatter responded to my message last night. I am still unsure as to exactly what I need to do to get this off of here, but ANY advice is greatly appreciated!
I'd be happy to help you but since it appears that bugbatter is already working with you then you can't be in better hands.
I'll send Bugbatter a message and see if we can clear up this confusion. I think perhaps the response you got was a PM message...or just instructions to post a hjt log.
OK...I just spoke with Bugbatter who informs me that the only instruction was to post the HijackThis log. Since no answer was given in response TO the log, I'll pick it up from here.
You should print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.
Your log shows that you have the PopCapLoader Object installed.
As long as you play the online games (most are fine by the way) you will be bothered on occasion by adware. The PopCap loader object will trigger an alert from a Trend Micro scan.
Trend Micro has labeled this software as
"spyware/grayware". If you remove it, you will just have to reinstall it the next time you want to play the online games.
You probably did not intend to download this program...more than likely it was forced upon you, bundled with some other download. To remove it, click start-->control panel-->add/remove programs.
Scroll down the list to locate the program name, click on it to highlight it, then click
Remove. Reboot the computer when the uninstallation completes.
Your Java application is out of date and causes a slight security risk as a result.
Please follow these steps to remove older version Java components
1. Close any open programs you may have running, especially your web
browser.
2. Click Start-->Control Panel-->Add or Remove Programs.
For those just reading this thread: Depending on your OS, you may have to click Start-->Settings-->Control Panel-->Add or Remove Programs.
3. Click once on any item listing Java Runtime Environment in the name (to highlight it) then click the "Remove" or "Change/Remove" button.
Not every version of Java will begin with "Java" so be sure to read each entry in the list. Repeat step 3 as many times as necessary to remove all versions of Java.
**If you are asked to reboot at any point during the uninstallations, please do so. Then go back to Add/Remove and continue with the rest of the removals...when finished uninstalling all of them, reboot the computer.
4. Navigate to and delete:
C:\Program Files\ Java =this folderif found
5. Then go to
this page.
Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications"and click the "Download" button to the right.
6. Check the box that says: "Accept License Agreement"
the page will refresh and click on the link to download Windows Offline Installation with or without Multi-language. Save it to your desktop.
Then from your desktop double-click on jre-1_5_0_09-windowsi586-p.exe to install the newest version.
Next, I am going to give you two sets of instructions...both relating to the Smitfraud infection that you have. The first set of instructions will cause the application to find the bad files. The second set will allow the application to delete the bad files it found.
With each set there is a log generated. It is important that you remember to post both logs in your next reply. You must perform these steps exactly as presented and cannot skip a step. The application will delete nothing unless you first allow it to find the bad files...which is why you must follow these instructions exactly as presented:
Set #1
Please download:
SmitfraudFix (by
S!Ri)
Extract the content (a folder named
SmitfraudFix) to your Desktop.
Open the
SmitfraudFix folder and double-click
smitfraudfix.cmd Select option #1 -
Search by typing
1 and press"
Enter"; a text file will appear, which lists infected files (if present). Please copy/paste the content of that report into your next reply.
Note :
process.exe
is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
Once in Safe Mode, open the
SmitfraudFix folder again and double-click
smitfraudfix.cmd Select option #2 -
Clean by typing
2 and press"
Enter" to delete infected files.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing
Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.
The tool will now check if
wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing
Y and press "Enter".
The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into your Normal Windows user mode.
A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.
The report can also be found at the root of the system drive, usually at
C:\rapport.txt
Warning : running option #2 on a non infected computer will remove your Desktop background.
Please remember to post BOTH logs generated from these scans on your next reply along with a fresh HijackThis log. Thanks!
Please run HijackThis again and check the following that may still exist:
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.com/dp/search?x=wKX1ILEOi+Vh7AfA98Gm4Me69ZMbubcDqLpVXxUyHVppJ QAqmWeFpbSJtxfW3yy6jldm1tgF4sas61o9mOxKHk2FqCL+2kZz7L7XAiy4ILgnwl17Kh0WxTcK5860s ce+LPJBEFmgTy7zce6yYm5L0alq64GFNfvh9OqjIKkv3uuH3YUSbbe1BVNx76yHh6la R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm R3 - URLSearchHook: (no name) - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - (no file) R3 - URLSearchHook: (no name) - - (no file) O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\3.6.0\ViewBarBHO.dll O2 - BHO: (no name) - {DD643B1B-868C-8508-DCAD-D328EA7633C9} - C:\WINDOWS\system32\kypklr.dll O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.6.0\ViewBar.dll O4 - HKLM\..\Run: C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe O16 - DPF: {47CD99DF-8BCF-4B9B-94EF-02E51B2F79DA} - http://www.alwaysupdatednews.com/install/aun_0036.exe O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/player.virtools.com/downloads/player/Inst all3.0/Installer.exe O21 - SSODL: bestreak - {874443fe-aa33-4ebf-a6ac-73208787e62d} - (no file) O21 - SSODL: equestre - {70305bc2-b289-4209-a344-be21f22bc930} - C:\WINDOWS\system32\zphnok.dll
Close all windows now except for the HijackThis application window then click
Fix Checked.
Locate and delete the following files/folders indicated in
Bold text if still present:
C:\Program Files\
Viewpoint\Viewpoint Toolbar\3.6.0\ViewBarBHO.dll C:\WINDOWS\system32\
kypklr.dll C:\WINDOWS\system32\
zphnok.dll
Reboot and post the logs from the SmitfraudFix scan and a fresh HijackThis log. How is the computer running for you now?
Deleted Viewpoint Manager and ALL Java from "add/remove programs". Installed latest version of Java. Downloaded SmitfraudFix. Ran search in SmitfraudFix.cmd folder.
Here is what I got...................
SmitFraudFix v2.120
Scan done at 4:36:04.51, Sat 11/11/2006
Run from C:\Documents and Settings\Christy Hayden\Desktop\SmitfraudFix\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
Fix run in normal mode
»»»»»»»»»»»»»»»»»»»»»»»» C:\
»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS
»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system
»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web
»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32
C:\WINDOWS\system32\gqagksr.dll FOUND !
C:\WINDOWS\system32\ot.ico FOUND !
C:\WINDOWS\system32\zphnok.dll FOUND !
C:\WINDOWS\system32\1024\ FOUND !
C:\DOCUME~1\CHRIST~1\FAVORI~1\Antivirus Test Online.url FOUND !
»»»»»»»»»»»»»»»»»»»»»»»» Desktop
»»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files
C:\Program Files\MPVIDEOCODEC\ FOUND !
C:\Program Files\vb\ FOUND !
C:\Program Files\VideosCodec\ FOUND !
»»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys
»»»»»»»»»»»»»»»»»»»»»»»» Desktop Components
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"
»»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!
SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{C1A2FDA2-1A5B-2A8F-F3A2-B22DA1A3C41D}"="NetWrap for Windows"
chayden
14 Posts
505
0
Posted November 10th, 2006 00:00