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hal1943

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14 years ago

H

hal1943

6 Posts

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158302

August 23rd, 2012 17:00

Foglight service hangs

I upgraded to 6.6.2 on Monday (8/20/2012) and the Foglight server service appears to hang. vCenter connection still appers to be there, but no data is coming through and CPU, NETWORK and DISK IO meters are greyed out. When I restart the service every thing comes back normal. Any ideas on why this is happening?

  • hal1943

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    Posted August 23rd, 2012 17:00

    Should have said that this occurs about every 8 hours or so.

  • john_s_main

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    Posted August 28th, 2012 14:00

    What version did you upgrade from?

    Also, did you upgrade your FGLAMs and VMWare Agents?

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    Posted August 28th, 2012 14:00

    One more thing, when you configure new VMWARE performance agent, you will need use same EXACT name you had for old agent. Otherwise it will create duplicate virtual enter.

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    Posted August 28th, 2012 14:00

    Hi Hal,


    Running old standalone VMware agent is not supported by vFoglight 6.6.2. You need uninstall it and use FGLAM based VMWARE performance agent.

    Check this solution out
    https://support.quest.com/SolutionDetail.aspx?id=SOL89787&category=Solutions&SKB=1&product=vFoglight

    This solution is not same as yours but it covered all the steps you need.

    If you still have trouble, please feel free to open support case.


    Regards
    -Lee

  • hal1943

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    Posted August 28th, 2012 14:00

    Upgraded from 5.5 (about 3 versions behind). No I did not upgrade FGLAM or VMware agent.

  • hal1943

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    Posted August 28th, 2012 15:00

    FGLAM is verison 5.6.2.4 and the Cartridge version for VMware is 5.6.4; what versions should they be?

  • john_s_main

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    Posted August 28th, 2012 15:00

    VMWare Performance Agent should be 5.6.4

    FGLAM should be 5.6.2.4

  • pgadgil

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    Posted August 28th, 2012 15:00

    Hello Hal,

    The versions are latest. Are you still running the legacy VMware agent or the new FglAM based agent ( as Lee pointed out)?

    Probabaly open a Support case at this time so we can take a look into your environment.

    Sincerely

  • hal1943

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    Posted August 28th, 2012 15:00

    FGLAM agent.

  • hal1943

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    Posted August 28th, 2012 15:00

    Thanks, I will take your suggestions and if deactivating/activating the agent works find. If not I will open a support case.