Solved!
Go to SolutionClosed
A
asheshiqbal
1 Rookie
•
4 Posts
1
4025
June 17th, 2023 12:00
How to convert UnityVSA Evaluation License from .xml to .lic format?
I have received evaluation license for UnityVSA in .xml format. But when I try to import it to my UnityVSA appliance shows "The file being selected must have a suffix of ".lic"." How can I convert my .xml license to .lic format?
DELL-Josh Cr
Community Manager
•
9784 Posts
•
45074 Points
1151
0
Posted June 19th, 2023 06:00
Hi,
Thanks for your question. The tool should be working now to create a .lic file. Otherwise you will have to call phone support.
Let us know if there is anything else we can help you with.
asheshiqbal
1 Rookie
•
4 Posts
1114
0
Posted June 20th, 2023 06:00
Hi Josh, thanks for your reply. I tried just now but still got xml format.
DELL-Josh Cr
Community Manager
•
9784 Posts
•
45074 Points
1114
0
Posted June 20th, 2023 06:00
I will report that it is still not working. You will have to call phone support in the meantime to get the correct file.
asheshiqbal
1 Rookie
•
4 Posts
1098
0
Posted June 20th, 2023 09:00
Hi Josh, Please report the issue so that the tool gets fixed. Meanwhile, phone support (+18007824362) does not work for me as they require a Site ID to raise a case which I don't have as I am currently not affiliated with any organization.
b.hassanzadeh
1 Rookie
•
2 Posts
1071
0
Posted June 21st, 2023 00:00
Hello Josh,
I received now an email for the UnityVSA license but with .xml format and I can't use it. Because I need .lic format file. Can you help me to convert .xml to .lic? Or please give me the support email address because I can't call.
Thank you
TarekYahia
5 Posts
1045
0
Posted June 21st, 2023 14:00
Hello Josh,
I am having the same issue, I got the xml license file only and not able to get *.lic file.
Would you please share with us the support mail so that we can communicate with them?Thanks in advance.
DELL-Josh Cr
Community Manager
•
9784 Posts
•
45074 Points
1037
0
Posted June 22nd, 2023 05:00
There isn't a support email for this. Phone support is the only method.
TarekYahia
5 Posts
1004
0
Posted June 23rd, 2023 10:00
Would you please advise how can we get/download the 5.3 version?
DELL-Josh Cr
Community Manager
•
9784 Posts
•
45074 Points
417
0
Posted June 23rd, 2023 10:00
DELL_ChrisHolloway
2 Intern
•
125 Posts
1014
0
Posted June 23rd, 2023 05:00
Unity OS 5.3 uses xml format license keys only. Older .lic keys will not work, so you need to make sure you're on 5.3 in order to apply the xml format license.