bces1985

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14 years ago

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bces1985

2 Posts

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289295

January 4th, 2013 20:00

XPS 10 - Just received, won't turn on

Hello,

I just received an XPS 10 Tablet today.  I charged the unit for 4 hours as listed in the manual.  After the 4 hours elapsed I attempted to start the unit but it would not start up.  The only reaction to pressing (and holding) the power button was the LED flashing 3 times.

My guess is that there is an issue with the battery and the LED flash is telling me the unit is not charged.

Anyone have the same issue?

  • Bkupkee

    2 Posts

    3334

    2

    Posted January 22nd, 2013 12:00

    Got this the other day from support out of Texas...and it worked!!

    .  An issue has been identified with this model where if the battery drains to low it will appear dead and not power on.

      

    1. Unplug the 40-pin connector from the tablet. If docked, unplug the tablet from the dock.
    2. Press and hold the power button for 10-15 seconds (this performs a hard power off on the device in the event that it is locked or hung)
    3. Plug the 40-pin connector back into the device. Let the unit charge for at least one hour (60 minutes) before pressing the power button. Pressing the power button before the unit is adequately charged will hang the device and prevent further charging.
    4. After waiting for at least one hour, press the power button for 3-4 seconds to turn on the device.
    5. If this resolves the issue, the battery was dead and the unit went into a hung state. A software update to permanently resolve this issue will be pushed via the Windows Update on ~Feb 12, 2013. 
  • DELL-Brian B

    4 Apprentice

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    828 Posts

    3334

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    Posted February 11th, 2013 12:00

    Please let me know if the fix doesn't work.    Note that you must follow the steps exactly.  

    The SW update that should permanently resolve this issue is expected to push over the air tomorrow.

  • RangerVA

    1 Message

    2576

    0

    Posted October 15th, 2014 18:00

    Mine just did this and it's a 2004 model - that should be beyond an updateissue. But, this process did fix the issue. Just not impressed...

  • BC360

    12 Posts

    3334

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    Posted January 5th, 2013 08:00

    I had this issue when my wife let her tablet completely die.

  • BC360

    12 Posts

    3335

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    Posted January 5th, 2013 08:00

    Yes.

  • bces1985

    2 Posts

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    Posted January 6th, 2013 10:00

    Oddly enough while trying what you suggested I was in a room with full light, and noticed that the unit is actually on.  There's just no backlight.  I had to use a flashlight to make anything even remotely visible on the screen.

  • DELL-Brian B

    4 Apprentice

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    828 Posts

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    Posted February 1st, 2013 08:00

    If the battery drops below 2%, you can run into issues where the device requires the procedure above to power back on.   This will be resolved via an over the air (automatic) update on 02-12-13.    It is critical that you follow the steps exactly - if you press the power button before the unit has charged, it will go back into a hung state.

  • 3334

    0

    Posted February 11th, 2013 12:00

    I have had the XPS 10 for 6 days. I charged it as recommended for four hours. I have loved it and have had no issues until today. Last night it alerted me that it had 10% charge left. I shut it down and placed it on the adapter overnight. After 12+ hours of charging, it will not turn on. Dell tech support troubleshooting was unsuccessful. I was not instructed to do as the Dell post instructs. So as of now I am waiting for it to charge the hour suggested. 

    I'm glad to discover that mine is not an isolated case and Dell has an update to hopefully solve this issue. 

  • 3334

    0

    Posted February 11th, 2013 18:00

    Thank you.

  • 3334

    0

    Posted February 11th, 2013 18:00

    It totally worked. Thank you so very much. And Thanks to the original poster.