UNSOLVED

Mustang13

updated

12 years ago

M

Mustang13

5 Posts

0

46969

June 7th, 2014 14:00

Venue 11 & Stylus

Well I have everything up to date like I am suppose to and I must say I am disappointed. Just got my Venue pro 11 and Stylus AO2 last week and the stylus has a mind of it's own. Works sometimes and doesn't most of the time. Driving me crazy. Was really looking forward to using the stylus but I guess it will have to be the good old finger. Anyone else having a stylus this new acting like this? I even put a new battery in it (got it at Walgreen's) with the same results.....works like Substitute character removed as per TOU>

  • steveymacjr

    1 Rookie

    •

    13 Posts

    789

    0

    Posted June 8th, 2014 00:00

    I'm having the same problem, and since I have a venue 8 pro as well, I tested the stylus on it, and it works perfect.. The V11Pro used to work great, there was a Windows update or something that caused it to stop working(I did a hard reset back to factory fresh and it worked then, but after dozens of WIndows updates it no longer works)
  • DELL-Brian B

    4 Apprentice

    •

    828 Posts

    789

    0

    Posted June 9th, 2014 23:00

    Anyone else having problems?   I have a bunch of these devices all with the latest updates and haven't noticed any problems.  Very odd.

  • richstant

    1 Rookie

    •

    103 Posts

    789

    1

    Posted June 10th, 2014 08:00

    I have the Venue 11 Pro 5130. My stylus has got a lot worse in the last few weeks. When I first had it (A01) it was great. Now I find that I need to write for a few seconds to get it to come on, then for the next few seconds it has terrible trails & writes on the screen even when held a few cm away. Then it settles down & works great, until it powers down, then when I start writing again I have to do the same thing again.

    I've contacted dell & they're sending a new stylus, so will see if that fixes it.

  • DELL-Brian B

    4 Apprentice

    •

    828 Posts

    789

    0

    Posted June 13th, 2014 02:00

    I don't see any reason that the Windows updates would stop the stylus from working.   The functionality is controlled by firmware and hardware within the tablet and pen.   If your pen isn't working properly, please contact support to ask for a replacement and post here to let me know if that resolves the issue.   This seems very unusual.

     

  • richstant

    1 Rookie

    •

    103 Posts

    789

    0

    Posted June 13th, 2014 02:00

    In my case it was a duff stylus - got a new one today (A02) & it fixed everything.

  • Mustang13

    5 Posts

    789

    0

    Posted June 16th, 2014 15:00

    Same here. I called support, they sent me a new one and everything works good.
  • Mustang13

    5 Posts

    789

    0

    Posted July 4th, 2014 08:00

    I spoke to soon....My Stylus is acting very unreliable again even when I put new batteries in it.  How many people on here have the Dell Screen Protector on their  unit? I do, and I am wondering if that my be a contributing factor??? Any thoughts?

  • 789

    0

    Posted July 21st, 2014 04:00

    I have just purchased a A02 stylus. It works for a few seconds and then goes dead. I've tried changing the battery. Once it goes dead it doesn't seem to work at all. If I try again the next day it'll do the same thing.

  • kbagrows

    7 Posts

    789

    0

    Posted July 22nd, 2014 10:00

    I've had a couple of styluses, one worked like garbage, the other worked perfectly.  I tried swapping the batteries, etc., nothing helped.  I sent the defective one back to Dell without a problem.  Would suggest you do the same.  

    Are you using a screen protector - I've heard some can severely mess with the stylus.  

  • 445

    0

    Posted July 22nd, 2014 12:00

    No screen protector. I've discovered that the stylus does sort of work if the tablet is vertical (e.g. in the keyboard dock) and the stylus is being used almost horizontal. If the tablet is flat on the desk and I'm trying to use the stylus vertically like a pen it doesn't work. Maybe a loose connection inside ?

    Whatever, I think I'll have to return it for a replacement.