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wlawrence2

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12 years ago

W

wlawrence2

5 Posts

0

21746

July 1st, 2014 12:00

mouse freezes every few minutes

Hello

I have a Venue 11 pro with the deluxe keyboard (the one with the battery in it) and every few minutes the mouse freezes for about 10 seconds, then starts responding again.

anyone have any ideas about this?

thanks in advance

  • SH

    Sing Ho

    12 Posts

    481

    0

    Posted July 2nd, 2014 21:00

    What is the manufacture date of your machine?

    What is the mother board revision?

    What is the system config?

  • W

    wlawrence2

    5 Posts

    481

    0

    Posted July 11th, 2014 07:00

    it is a windows 8.1 tablet, purchased in December of 2013

  • SH

    Sing Ho

    12 Posts

    481

    0

    Posted July 11th, 2014 07:00

    Of course it is a win 8.1 tablet.

    But there are different CPU/MB.

  • W

    wlawrence2

    5 Posts

    481

    0

    Posted July 11th, 2014 09:00

    yeah, its now freezing up about every minute, for 5-10 seconds.
  • C

    cscott32

    37 Posts

    481

    0

    Posted July 11th, 2014 09:00

    I'm having this same problem, which is totally frustrating. It makes the system almost useless. Hope someone has a fix for this.
  • V

    viz124

    3 Posts

    481

    0

    Posted July 12th, 2014 11:00

    having the same issue. Dell Venue 11 pro I3 Version Using Bios A12,With Slim Keyboard.
  • SH

    Sing Ho

    12 Posts

    481

    0

    Posted July 13th, 2014 19:00

    You may try to update the driver, BIOS and touch panel firmware etc first.

    And please let us know if these solve the problem.

    If not, you may call Dell to fix it.

    It is their responsibility to solve these problems to make the machine usable.

  • W

    wlawrence2

    5 Posts

    481

    0

    Posted July 13th, 2014 19:00

    Version: 6.3.9600 Build 9600 model Venue 11 Pro 7139 BIOS A06 12/2/2013 SMBIOS Version 2.7
  • W

    wlawrence2

    5 Posts

    481

    0

    Posted July 13th, 2014 19:00

    mine is an i5-4300Y CPU @ 1.60GHz

     

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