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Alvin81

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Alvin81

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June 3rd, 2014 20:00

Dell Venue Pro 8 bluetooth mouse problem

Having an issue trying to connect my Razer Orochi mouse via bluetooth, it would connect and work for maybe a minute or two then disconnect. I can switch the mouse off then back on but same thing happens again. I have updated the razer drivers and turned off the Power Management option for the bluetooth radio and mouse but still problem persists. I've read the Venue pro 11 had similar issue with the keyboard and there was a regedit fix, but I couldn't find anything for the Venue pro 8. Anyone else have similar issue?

  • drahnier

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    Posted June 3rd, 2014 21:00

    Same problem here with my Microsoft Wedge Mouse.
  • Mikerman

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    Posted June 3rd, 2014 23:00

    Haven't noticed any such problem with a Logitech ultrathin touch mouse.
  • tryat

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    Posted June 5th, 2014 09:00

    Can you point out the link where the regedit fix for venue 11 pro is?

    I can't find it even with the help of google

    Note: Found it but it is only mobile keyboard with extra battery which connects physically to dell venue 11 pro and totally different to bluetooth problem. Sorry can't help because I only have the wedge keyboard.

  • Alvin81

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    Posted June 5th, 2014 09:00

    Yep I took a look at it and seems to be a different issue with the Venue 11.

    The link:

    http://en.community.dell.com/support-forums/mobile-devices/f/4586/t/19534855.aspx

  • dext

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    Posted June 6th, 2014 21:00

    Same problem with HP X4000b Bluetooth mouse. At the Bluetooth manage screen the status switches from "connected" to "not connected" momentarily while the mouse cursor freezes. Haven't contacted Dell tech support yet. If I learn a solution I will post here.
  • Alvin81

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    Posted June 10th, 2014 19:00

    I haven't found any solution yet, let us know if you do.

  • Alvin81

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    Posted June 10th, 2014 21:00

    Not sure if I believe Dell, sounds like they're just saying that to push you to buy their own products.  Post # 6 and # 7 : http://forum.tabletpcreview.com/dell/59474-what-bluetooth-mouse-do-you-use-your-dell-venue-8-pro.html

    Using the same mouse as you and doesn't have any problems.

  • dext

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    Posted June 10th, 2014 21:00

    Dell tech support assures me that my HP X4000b mouse is not compatible with Dell Venue 8 Pro with Windows 8.1 . That a mouse must be known to be compatible with W8.1, and then further to be known to be compatible with the DV8PW8.1 . He would email me some known compatible mouse model info. The email included only two, Dell MW524 and Dell MS713. I have ordered from Dell.com the more economical MW524 @ $24.99 now on sale at $15 discount. I expect arrival in next few days. Then I will share the results. In case anyone interested I got from Amazon the Finite Blade X1 Keyboard and case which is a great fit and so far works well. Having good success using stylus from Dollar Tree!
  • dext

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    Posted June 13th, 2014 13:00

    Post #6 and #7 may be using windows 8 not 8.1. Received WM524 mouse from dell.com today. New mouse works without any problems.
  • Mikerman

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    Posted June 13th, 2014 17:00

    Not sure if I believe Dell, sounds like they're just saying that to push you to buy their own products.  Post # 6 and # 7 : http://forum.tabletpcreview.com/dell/59474-what-bluetooth-mouse-do-you-use-your-dell-venue-8-pro.html

    Using the same mouse as you and doesn't have any problems.

    Sounded that way to me as well. I wouldn't trust the Dell Sales group if my life depended on it. No issue here with a Logitech ultrathin touch mouse. But one way or another, glad you have a solution.