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w1ksz

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13 years ago

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w1ksz

3 Posts

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111557

February 4th, 2014 12:00

Dell Venue 8 Pro: WiFi Will Not Turn On

I just got this thing yesterday ... I could turn on the WiFi and connect

to the Internet without problems.


Today I try to turn it on and it just searches for a while then toggles to

off. My other computers are connected to my Wireless without any

problems.

Any ideas ?? Is it broke already ???

Thanks for any help,

Richard S.

  • w1ksz

    3 Posts

    4156

    1

    Posted February 4th, 2014 15:00

    That did it !!! Many thanks. Let's hope it sticks, but from all the posts I am reading it may not.

    I hope they get it straightened out, it's a nice toy.

    Regards,

    rs

  • wgs84

    17 Posts

    4156

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    Posted February 4th, 2014 15:00

    This happens to my DV8P as well. I turn on airplane mode for a little bit, and then when I try to turn off airplane mode to bring WIFI back on, it doesn't work. I have to go into the device manager, disable, and then re-enable the wireless adapter to get WIFI working again. It works for me. It might work for you too.

    Note: I have all the Windows and the Dell updates.

  • Eward1

    12 Posts

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    0

    Posted February 13th, 2014 11:00

    One thing you may want to check is KCS 632528 link is below.

    http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=us&l=en&s=gen&docid=632528

     

    Also I would recommend that you update to the A01 version of the WIFI/BT driver if you have not done it yet.

     

    Latest drivers for the V8P

    http://www.dell.com/support/drivers/us/en/04/Product/dell-venue-8-pro

    EW

  • 4156

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    Posted February 13th, 2014 15:00

    Im using a dell venue 8 pro 5830, im having wifi problems, I tried the above, however it did not work, I connect to my homehub 5, which is BTs router for the uk, I get slow internet speeds on the device, and after about 5 to 10 mins, or even seconds after each other, I get a yellow sign saying no internet on my network, everything else in the house is working fine and does not have this problem when I get the yellow sign on the wifi connection, I get no internet, just like it says, this last till it fixs its self, or till I disable the wifi then enable it again,turning the wifi on and off does not work, or does disconneceding, sorry for my spelling,
  • w1ksz

    3 Posts

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    Posted February 13th, 2014 15:00

    The problem was not due to the sequence of updates, since there have been none.

    My fix was to go into Device Manager and Delete then re-Install the Wireless device.

    No further problems.

    Now, where do I find the A01 version and how do I install it ? Is it self-installing ?

    Thanks,

    rs

  • 4156

    0

    Posted March 26th, 2014 14:00

    I am also experiencing the same problem. It is an established glitch and so far there seems to not be any way to fix it permanently. Your best bet at a temporary fix is to restart the computer from shut-down or find the device in control panel --> view network status and tasks --> troubleshoot problems --> network adapter --> all adapters (it appears to affect BOTH bluetooth and wireless ). I will let you know if my operating system refresh has any effect, however. 

    I have now called Dell support four times now and they have made me update the BIOS, update drivers, reinstall drivers, and (now) wipe the computer and reinstall the operating system.  Each time I have been told "And this will fix your problem".  Each time it has NOT fixed the problem. I have no hope for the last "solution" offered. I don't know what it will take for them to at least admit that there might be a hardware issue here. 

  • hdfan23

    1 Rookie

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    29 Posts

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    Posted March 27th, 2014 16:00

    I don't know if all these wireless issues are tied together but the issue I was having was the wireless would suddenly get disabled and only by rebooting would the wireless come back on. Sometimes it would do it twice within 15-20 minute span. There was an update released last week, at first I did a straight upgrade and the issue still occurred. Then I tried completely removing the driver (you'll have a choice when updating) then reinstalling and so far I have not had the issue. Maybe something to try.