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ojisan-x

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13 years ago

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ojisan-x

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November 30th, 2013 12:00

Dell Venue 8 Pro - product registration screen bug

I bought a Venue 8 Pro 64GB at Costco the other day, turned it on, and was setting things up.  When it got to the production registration screen, I clicked on "Register" after typing in all the required info, and the system responds saying "The selected fields must be filled in.  All required fields must be completed before registering".   So in addition to the required fields indicated by a *, I proceed to fill in all of the fields just to see if it works.  Same thing.  I noticed that it asks me for Address 1, but it doesn't have a field for City or State.  I'm wondering if this is an omission by the UI developer, and when the information is sent to Dell servers without City and State, the system is rejecting the registration.  Is this just me?  Anyone having the same issue when you try to register Venue 8 Pro?

  • ec21042

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    Posted November 30th, 2013 13:00

    I bought a Venue 8 Pro 64 GB at COSTCO today (11/30/2013) and am having the same problem.

     

  • ahillelt

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    Posted December 1st, 2013 07:00

    I have the same exact problem (bought mine at Staples last Friday). I search non-Dell message boards as well. A LOT of people are having this problem.

  • dougg1234

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    Posted December 1st, 2013 07:00

    Me too, I also can't access the store I wonder if its related

  • kellerwinc

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    Posted December 1st, 2013 14:00

    I had the same thing exactly.

  • ojisan-x

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    Posted December 1st, 2013 17:00

    Anyone found a workaround for this yet?  I can't find any online alternative to register my Venue 8 pro.  Is there any Dell rep looking into this?

  • dougg1234

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    Posted December 1st, 2013 18:00

    Oops I meant the warranty is good to 2/2015

  • dougg1234

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    Posted December 1st, 2013 18:00

    I had a account with dell from a previous purchase and was able to add the service tag to it on dells web site so that is an option.  so if you dont have an account you should be able to create one.   it said my warranty was good til 5/2005 kind strange but works for me

  • lcneed

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    Posted December 3rd, 2013 09:00

    I got the same error too.  I thought it was pretty funny that this is a bug on the first program you tried to run and it is made by Dell.  I registered it online using the service tag.

  • Gilde36

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    Posted December 27th, 2013 17:00

    I found a place to register the Dell Venue:

    //www.onlineregister.com/dell/?c=us&l=en

    Gilde36

  • sbitts2

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    Posted May 9th, 2014 21:00

    I am having the same problem with product registration.