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ClayHaapala
6 Posts
0
4130
December 17th, 2013 13:00
Dell Venue 8 Frequent resets
I had set up a Robot action using the excellent Elixir app, which I've used on other devices. With an action no more complex than "see this WiFi SSID, toggle GPS off" enabled, the tablet will only stay up for minutes without randomly resetting.
Yesterday, I factory-reset the tablet just to be sure I didn't have malware issues.
Today, while experimenting with Skype and its issues with sound, I also tried using a BT earpiece (with no success), the tablet again reset.
The Elixir author is of the opinion that there lurk some bad firmware issues if any apps can make the tablet spontaneously reset.
ClayHaapala
6 Posts
293
0
Posted January 24th, 2014 08:00
OK, this is getting quite annoying.
My tablet is sitting next to me, idle (as idle as Android gets, anyway). I hear a chime that Gmail has new mail.
I press the button to wake up the tablet, and get a couple of points into my security pattern, when it hangs, then reboots ten or twenty seconds later.
This Venue is running the 4.3 OTA update code, and has a subset of apps that run fine on my Moto phone and Toshiba Thrive tablet.
If this behavior is surprising and smells of a HW failure, like a flaky battery power connect, then please, get me an RMA and let's replace it.
Else, I am happy to work with Dell -- Dell is my employer, too -- to debug this.
ClayHaapala
6 Posts
293
0
Posted January 6th, 2014 12:00
Still experiencing spontaneous resets.
Is there a way for me to get log information off of the device via a USB cable? I can install an Android SDK.
Should I just declare this device defective and ask for an RMA number?
--
Clay