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N10Jaing

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N10Jaing

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October 7th, 2015 22:00

Dell Venue 8 7840 Freezing

Hey guys,

Not sure if there's a fix but I hope there is. After upgrading to Lollipop which smoothed out a lot of the kinks in the system, I've had an issue with the tablet completely freezing when reading Ebooks. I've tried using multiple apps with the same result.


The tablet just freezes up, unresponsive to any touch input and eventually after a minute or two, unfreezes and seemingly works okay. When it freezes up, the only thing that changes the situation is hard turn-off by holding the power button. So far this has been my only issue with the tablet but it's a bit of dealbreaker since reading on it is a pretty big use I've had for it.


-Thanks in advance

  • Dinsmoorc

    2 Posts

    1594

    1

    Posted October 8th, 2015 16:00

    I am having the same problem. Very slow and constantly disconnect to WiFi.

  • Optimiss

    2 Posts

    1594

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    Posted October 18th, 2015 08:00

    I'm having this problem as well. I bought this tablet for the express purpose of reading books using Google Play Books and it is unusable as it freezes constantly. I can either wait a minute for it to unfreeze or I can force a reboot.

    I don't think this is hardware issue unless all the hardware is bad since so many people seem to be having this issue.

    What are my options here? Can Dell fix this or at least refund my money? You sold me a broken product, it is time to own up.

  • Optimiss

    2 Posts

    1594

    1

    Posted October 18th, 2015 09:00

    I found a solution! Remove your SD card.

    I don't know yet if it is only certain SD cards or what but removing mine fixed the problem. I am going to experiment with types of formatting and brands until I find one that works....hopefully.

  • clbennett

    1 Message

    1594

    0

    Posted November 29th, 2015 17:00

    Unfortunately I am having the same freezing problem and i don't even use an SD card. Has anyone had any luck with anything else?

    I have tried many different programs and it will freeze in all of them randomly. Otherwise this is a really great tablet. But its pointless to me if it keeps freezing.