Where's your previous post on the beta firmware gone?

I second your request for an official statement from Dell perhaps more strongly:

 £500 device = premium No meaningful official statement after months and months - "Even if just to say what's been done, what's being done and what's going to be done" = budget brand  - it's not a lot to ask and their peers appear to be in the game more professionally.

Perhaps indeed ANY professional response or contact even a "Sorry, we're on it" would show a modicum of investment in their userbase rather than piecemeal twitter commentary with no content in response to seemingly random user queries.

Look to Dell's peers, whilst not perfect in any way I haven't seen anything like the absence of supplier presence in the userbase/community. In fact even with their own other non mobility products they appear more dynamic and active in the community.

Others might resort to becoming abusive and unpleasant, I just feel extremely saddened that a brand that I'm using right now for my laptop and have supported both at home and in my support role at work for years has failed so categorically to manage this situation with respect to the users. 

Fully appreciate that there will be something going on in the background and theres some form of beta testing going on, but for pete's sake COMMUNICATE it.

Anything no matter how small is useful, I'd presume the same is true for the Streak user base and whatever problems they're experiencing.

Oh and please, please, please get your Mobility support up to speed - look to my experience linked below for reference. It was ludicrously poor and from the outside could perhaps be construed as a deliberate attempt to buy some time/blow the 30 day return period:

en.community.dell.com/.../19893152.aspx

Support are as apparently out of the loop as your customers are and are putting the userbase through pointless motions - this coupled with the communication issue is inexcusably amateur.

P.S - Thanks TheyCallMeTim for the info from the xda community, and I hope you don't mind the additional comments. Your input is the only light I've had with regards this device I'd really love to like.