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metawrk

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metawrk

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July 22nd, 2015 09:00

Dell 8 7000 Android 5.1 update - Audio crackling issues

Just wanted to bring attention to this issue. The 5.1 update went very smoothly, the only thing I'm noticing so far is horrible audio crackling at random intervals (so far using speaker only). It's occurring more often when typing (using keystroke sounds), especially when tapping the backspace/delete key. 

Not sure what can be done but wanted to keep focus on it as I'm betting many more reports of this will come through.

Thanks,

Jason  

  • Xphyle1971

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    Posted July 22nd, 2015 11:00

    You're late to the party, but I suppose any post that brings attention to the problem is warranted.

    en.community.dell.com/.../19642000

  • metawrk

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    Posted July 22nd, 2015 12:00

    Hey, it's not a party until there's a least 10 of us posting separately on the topic. :)

    Actually I saw your post after I had sent mine. In the end I thought the same thing, maybe it would bring attention to the issue. It's a bummer becuase the update has been great except for the howls of distortion emitting from the speakers. I hope they can fix it but it may be a bigger issue than Dell if Nividia is having the same trouble.

    -Jason

  • Xphyle1971

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    Posted July 22nd, 2015 14:00

    Hey, it's not a party until there's a least 10 of us posting separately on the topic. :)

    Actually I saw your post after I had sent mine. In the end I thought the same thing, maybe it would bring attention to the issue. It's a bummer becuase the update has been great except for the howls of distortion emitting from the speakers. I hope they can fix it but it may be a bigger issue than Dell if Nividia is having the same trouble.

    -Jason

    That's my feeling also, Jason.  Hopefully Dell can figure out a fix.  But SO MANY people have had the same issue on the Nvidia Shield.  Nvidia is usually pretty good about getting hot fixes out and it's taking them forever to get this fix out.  Hopefully Dell fares better.  Keep fighting the good fight.

  • metawrk

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    Posted July 22nd, 2015 19:00

    Looking through that Nvidia thread I can see what you mean.

    I also tried some streaming video today through YouTube and it was just horrible. I'm actually concerned now that the speakers will become damaged. 

    This is bad.  

  • Asphyx

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    Posted July 24th, 2015 02:00

    I've got the same problem with 5.1: sometimes there is distorted sound at key strokes or when pushing volume up/down keys. Sometimes sound is ok.

    I did not test music playback or headphone, yet.

  • metawrk

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    Posted July 24th, 2015 04:00

    I thought it was audio through speakers only, then last night happened with my headphones.

  • epionx111

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    Posted July 25th, 2015 13:00

    same here.. it's pretty annoying... makes me want to flash back to 5.0...

    sound distortion thru speakers

    - happens even when you type on the keyboard... 

    sound delay in certain applications

    sound volume is erratic as sound gets distorted. 

  • shuxton

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    Posted August 27th, 2015 02:00

    Hi, I just picked up a Dell 8 7000 and have the same problem. Seems like its pretty common. Does anyone know if Dell are sorting out a fix for this? I haven't been able to find any response from them.

  • Xphyle1971

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    Posted August 31st, 2015 15:00

    Highly doubt it.  I just put my 7840 up for sale on Swappa.  I'm done with Dell.  Best hardware marred by incompetent software design.  The sounds is broken now, not to mention the move to SD function is beyond borked.  None of my Samsung devices have the same problems with the move to SD function.  And add in the fact that the device advertises 16gb and comes out of the box with just over 8 GB available is unconscionable. 

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    Posted September 5th, 2015 21:00

    I have the same problem as well. I believe it has something to do with the MaxxAudio because toggling the feature off and back on would sometimes clear the audio up. I experience the issue with the crackling sound most frequently when playing movies using VLC. Killing all apps and reopening VLC usually clears the problem as well but every so often only a reboot will work. Videos are playing from SD card, not streaming.

    Lollipop also introduced screen freezes and occasional system lockups. I often wonder whether it's the Intel chip not playing nice with Android or something unique to Dell's software modifications. I think this tablet could be fantastic running stock Android; would love to know if anyone's tested that out.