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dicobalt

updated

13 years ago

D

dicobalt

3 Posts

0

11645

March 7th, 2014 06:00

A01 stylus for Venue 8 Pro

Still broken. First it takes about 10 seconds to turn the stylus detection on after tapping the screen all over the place waiting for the pen to activate. Then it quits writing in the middle of a sentence and I haven't even taken the pen off the glass more than a few millimeters. Lift the pen off the glass a couple inches and the pointer will start to shake around instead of going away. Dell wanted me to mail it back to them, so I snapped mine in half and threw it in the garbage  I don't want Dell or their refurb partners selling it as a refurb item. A00 was broken and A01 is broken too. I will never purchase another tablet with Synaptics Clearpad and this is my first Dell product since 1996. The tablet is great, but the decision to use Synaptics Clearpad was a train wreck.

  • Jcink

    31 Posts

    290

    0

    Posted March 7th, 2014 06:00

    I commend you for not wanting these things to be put in the wild but you just allowed Dell to eat your money and could care less that you did so. They just logged a "successful sale" of a buggy stylus rather than you sending it back and having to pay all the costs to ship it to someone else.

  • dicobalt

    3 Posts

    290

    0

    Posted March 7th, 2014 06:00

    Yes I considered that.  I called them to let them know it's broken, I gave them my order number and simply told them I don't want to return it.  Besides, they know they're selling broken hardware.  It's the poor support people who don't know.