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SSIMONS

updated

23 years ago

S

SSIMONS

1 Message

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6221

March 22nd, 2003 00:00

It Assistant

I can not get into editing mode of IT Assistant. I can not figure out the password. I have tried everything and can not get it done. All KB articles only discuss Linux stuff. I use Windows. I've tried "calvin" and that doesn't work either.

Can someone help?1?!?!?!?

  • Eanna

    6 Posts

    185

    0

    Posted March 23rd, 2003 03:00

    Do you mean the 'read-write' login when you open up IT Assistant?
    You can reset the password as follows:

    1. Open dcdbmng.exe in C:\Prog...\Dell\OpenManage\IT Assistant\bin\ (or wherever IT Assistant is installed)
    2. Click the + to expand the 'ITAssist' database
    3. Select the 'Users Information (Users)' node at the bottom
    4. Click the 'Action' menu and select 'Clear table'
        You will see a warning about losing settings, don't worry as you are only clearing the read-write password
    5. Close the program

    When you restart the IT Assistant GUI (IE) the read-write password is blank.
    If you open the database management utility again (dcdbmng.exe) you'll see the Users table
    is recreated.

      

  • johnpickett

    19 Posts

    185

    0

    Posted April 15th, 2004 15:00

    This was a LIFE SAVER!  Not literally I guess, but our ITA install seems to corrupt or forget the password occasionally and I've never known how to fix it.

    This is a huge help, thanks!