I can not get into editing mode of IT Assistant. I can not figure out the password. I have tried everything and can not get it done. All KB articles only discuss Linux stuff. I use Windows. I've tried "calvin" and that doesn't work either.
Do you mean the 'read-write' login when you open up IT Assistant? You can reset the password as follows:
1. Open dcdbmng.exe in C:\Prog...\Dell\OpenManage\IT Assistant\bin\ (or wherever IT Assistant is installed) 2. Click the + to expand the 'ITAssist' database 3. Select the 'Users Information (Users)' node at the bottom 4. Click the 'Action' menu and select 'Clear table' You will see a warning about losing settings, don't worry as you are only clearing the read-write password 5. Close the program
When you restart the IT Assistant GUI (IE) the read-write password is blank. If you open the database management utility again (dcdbmng.exe) you'll see the Users table is recreated.
This was a LIFE SAVER! Not literally I guess, but our ITA install seems to corrupt or forget the password occasionally and I've never known how to fix it.
Eanna
6 Posts
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Posted March 23rd, 2003 03:00
Do you mean the 'read-write' login when you open up IT Assistant?
You can reset the password as follows:
1. Open dcdbmng.exe in C:\Prog...\Dell\OpenManage\IT Assistant\bin\ (or wherever IT Assistant is installed)
2. Click the + to expand the 'ITAssist' database
3. Select the 'Users Information (Users)' node at the bottom
4. Click the 'Action' menu and select 'Clear table'
You will see a warning about losing settings, don't worry as you are only clearing the read-write password
5. Close the program
When you restart the IT Assistant GUI (IE) the read-write password is blank.
If you open the database management utility again (dcdbmng.exe) you'll see the Users table
is recreated.