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Go to SolutionFake RAID controller serial number using perccli command.
on my Dell Poweredge R710 server with vmware esxi 6.5 os, I installed perccli.
when 'perccli /c0 show' to get the RAID controller serial number I see a serial number as 1122334455667788
Is this an actual manufacturer given serial number or a tool generated serial number because I saw the same serial number for a RAID controller on a different Dell Poweredge R710 server with vmware esxi 6.5 os, as well, when running 'perccli /c0 show'
The serial number should be unique right?
How can I get an actual serial number for the RAID controller using perccli command
DELL-Charles R
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Posted March 20th, 2025 13:16
Hello,
Thank you for the information
The Dell PERC 6/i controller is not supported by the PERCCLI tool. PERCCLI is designed for PERC Series 8 and later controllers. For managing the PERC 6/i controller, you would need to use the MegaCLI tool, which is compatible with older PERC controllers
Note: PERCCLI has replaced Mega-CLI starting with the PERC Series 8 and later series.
I'm not familiar with the MegaCLI tool but the link below may be able to assist you.
You can download the MegaCLI tool from Broadcom's support site.
https://www.broadcom.com/site-search
Type in MegaCLI in search
Should find this document:
ID: 1211161499278
MegaRAID downloads sorted by download type (firmware, MSM, MegaCLI, Driver)
DELL-Charles R
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Dell Technologies | Enterprise Support Services
#IWork4Dell
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[root@VH9:/opt/lsi/perccli] ./perccli /c0 show
Generating detailed summary of the adapter, it may take a while to complete.CLI Version = 007.1327.0000.0000 July 27, 2020
Operating system = VMkernel 6.5.0
Controller = 0
Status = Success
Description = NoneProduct Name = PERC 6/i Integrated
Serial Number = 1122334455667788
SAS Address = 50026b905057cd00
PCI Address = 00:03:00:00
System Time = 03/20/2025 08:13:20
Mfg. Date = 06/24/08
Controller Time = 03/25/2025 08:14:20
FW Package Build = 6.3.3.0002
FW Version = 1.22.52-1909
BIOS Version = 2.04.00
Driver Name = megaraid_sas
Driver Version = 6.603.55.00.2vmw
Vendor Id = 0x1000
Device Id = 0x60
SubVendor Id = 0x1028
SubDevice Id = 0x1F0C
Host Interface = PCI-E
Device Interface = SAS-3G
Bus Number = 3
Device Number = 0
Function Number = 0
Domain ID = 0
Drive Groups = 2
I get the same product name and serial number on another Dell Poweredge R710 server.
[root@VH7:/opt/lsi/perccli] ./perccli /c0 show
Generating detailed summary of the adapter, it may take a while to complete.CLI Version = 007.1327.0000.0000 July 27, 2020
Operating system = VMkernel 6.5.0
Controller = 0
Status = Success
Description = NoneProduct Name = PERC 6/i Integrated
Serial Number = 1122334455667788
SAS Address = 50026b9045f6ea00
PCI Address = 00:03:00:00
System Time = 03/20/2025 07:16:49
Mfg. Date = 06/24/08
Controller Time = 03/20/2025 07:07:58
FW Package Build = 6.3.1-0003
FW Version = 1.22.32-1371
BIOS Version = 2.04.00
Driver Name = megaraid_sas
Driver Version = 6.603.55.00.2vmw
Vendor Id = 0x1000
Device Id = 0x60
SubVendor Id = 0x1028
SubDevice Id = 0x1F0C
Host Interface = PCI-E
Device Interface = SAS-3G
Bus Number = 3
Device Number = 0
Function Number = 0
Domain ID = 0
Drive Groups = 1
Some other parameters are different.
There is only one RAID controller on both servers
/perccli /c1 show and
/perccli /c2 show
give following error
CLI Version = 007.1327.0000.0000 July 27, 2020
Operating system = VMkernel 6.5.0
Controller = 1
Status = Failure
Description = Controller 1 not foundMy concern is how can the RAID controllers on 2 different Dell PowerEdge R710 servers have same serial number 1122334455667788
Also this serial number does not seem to be the actual serial number from manufacturer.
Is it a tool generated serial number that I can ignore?
How can I get the actual serial number from manufacturer for these RAID controllers?
I can not shutdown the servers as they are in production.
DELL-Charles R
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Posted March 7th, 2025 14:20
Hello,
As I see it, it should look like this:
Product Name = PERC H730P Adapter
Serial Number = 38E005K
Page 52
http://del.ly/61218Lfo1G
What is your controller?
Do you have it updated to latest firmware?
Is you system BIOS and iDRAC up to date also?
What do you get if you try:
'perccli /c1 show'
'perccli /c2 show'
Just checking if it shows something different.
If you can get a maintenance window you may try a flea power drain and check results.
drain flea power (shut down, disconnect power cables and Network cables, hold in power button 20 seconds with cords removed).
After flea power drain, system has to set for 3 minutes for DRAC to reset without any power plugged in.
Then plug in NIC and power but wait 2 minutes before power on to give DRAC time to initialize.
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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