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Dell Support Assistant not working
I have been having all sorts of problems with my laptop today.
It started yesterday. The laptop had been running very slow lately. I had previously tried to download and install Windows Update version 1709 but it was not working on my laptop so I uninstalled it and stopped the automatic updates for a couple months. I accessed Settings yesterday and saw Windows Update was attempting to download and install update to Windows, version 1803. I let the update run and download. When I attempted to install the update, it could not be installed because the April 2018 update was not installed. I know nothing about this April update. Usually, I would receive an email about an update but did not.
Today, I tried again to install the update. My system was running so slow, I tried to do a system restore but could not be done, it said due to the anti-virus application installed. I uninstalled Kaspersky Internal Security application. The system seems to be running a little better. I attempted to run Dell Support Assistant but it would not open. I ran the repair option and reset option and it still will not open. I uninstalled and reinstalled it and it still will not open.
Hello,
The version of Dell Support Assist is 2.2.1.23; it is the latest version. I recently installed the latest Windows Update and now the application opens. The Scan Hardware task does not work. I click on Run Now, it displays "Preparing for hardware test ....", then it states an error has occured
The BIOS verison installed is A09. I ran the hardware diagnostics and no errors were found.
pigeonhill
1 Message
16830
2
Posted June 19th, 2018 23:00
Likewise :-(
sigh.. ready for someway to fix this whenever everyone else is..... computers runnin slower than a slugs butt. keep getting the "not responding:" error. ran program compatibility troubleshooter in windows told me to reset to defaults, it diid it for me. asked if i would check the program and it opened and i immediately received a red band across the top of the app home page that said something to the effect of ""out of date, visit dell". it stopped responding twice before i could click it.
Sorry for resurrecting this dead topic/post but this actually helped me solve my never-ending problems with drivers and SupportAssist. So I felt obliged to thank you and hope that more people will see this. An important point though:
Apparently Realtek Audio drivers have a problem with the newest Windows 10 update. When you try to install the newest driver, it goes into a loop of installing/uninstalling. There is a solution that can be found easily by a simple search (I don't know if I'm allowed to share links that are not related with Dell, but Google is a friend.)
And I suggest everyone to follow the importance order of the drivers on the dell's support website when you are trying to install drivers manually. Restarts are also very important I assume.
Anyway, thanks again Sunny528!
Dell-SreejithR
6 Operator
•
3398 Posts
18002
0
Posted June 11th, 2018 10:00
Thank you for your message. I will be glad to assist you on this.
What is the version of Support Assist application you are trying to install?
Type winver in run command box & check the version presently installed.
What is the BIOS version installed?
Please run a hardware diagnostics by following the video on this link http://bit.ly/2fJuGXB & check if there is an error.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
What is a Dell Service Tag and how do I locate it?