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Abbahost

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22 years ago

A

Abbahost

5 Posts

0

7163

April 16th, 2005 12:00

insperon 9300 CDROM problem

I have just bought new laptop inspiron 9300. Great machine and I am loving it so much but yesterday while I was trying to burn a cd with sonic burn software before inisilazing (or whatever that process called) it came up with an error which I cannot say atm since I didnt note it down.  After removing the cd and inserting the new one my cd couldnt be read again. I have tried inserting dvd disk but got same thing happening. 
 
Funny thing is that if I insert the cd in to it and put the laptop on the side or upside down sometimes it reads the cds/dvds.   What an odd issue and I was wondering if anyone could help me out with my question/issue.
Should I ask dell for cd drive replacement or the problem can be fixed?
I believe my cdrom make is SONY DVD+- RW DW56A 
 
Thanks in advance.
 
  • T

    tbrdmann

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    Posted April 16th, 2005 22:00

    Sounds like the problem I am having. I put a disk in and
    it doesn't autoplay and no contents show up in Windows
    Explorer. I put the exact same disk in a cd player and it
    plays just fine.
     
    Do these disk drives have problems? Have there
    been any recalls on them.
     
    Tim McBride
  • N

    NonWorkingCDs

    5 Posts

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    Posted April 17th, 2005 02:00

    I wonder if there's just a problem with some Dell CD/DVD drivers or something.  I'm on my third Dell laptop in less than a year with CD/DVD problems!  So far, Dell support has been almost completely useless in resolving the problems as well.
  • A

    Abbahost

    5 Posts

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    Posted April 17th, 2005 10:00

    well, will just have to wait and see what tech support say on monday over the phone.
     
     
  • A

    Abbahost

    5 Posts

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    Posted April 18th, 2005 11:00

    just talked to dell tech support member and they have arranged for a new cdrom drive to be send. 

    Thank you.  Dell is the best.

    Best regards

    Abbahost

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    tbrdmann

    21 Posts

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    Posted April 19th, 2005 14:00

    Please let me know of your outcome.
     
    Tim McBride
  • A

    Abbahost

    5 Posts

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    Posted April 19th, 2005 15:00

    As requested:
     
    I have received the New cdrom drive made by NIC this morning and after installing it was happy to see that it was infact the CD/DVD drive that didnt work.  Lets home it works for more then 10 days this time ;)
     
    have nothing else to say but Dell Support was great. Wish everyone was doing stuff the way dell handles it.
     
    Thank you.
     
    Abbahost
  • T

    tbrdmann

    21 Posts

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    Posted April 19th, 2005 17:00

    So, they did send you a different drive but that
    is was the exact same model.
     
    Can you post back here after a few days and
    let us know how it is doing.
     
    Thank you,
     
    Tim McBride
  • S

    spm2001

    3 Posts

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    Posted May 6th, 2005 14:00

    I am having the same problem.
    I can't read anything right now. When I got the system it worked fine, now ... nothing.

    I found a dell forum that talked about deleting upper and lower registry files for the drive. Does anyone have any suggestions?

    If I only have the basic support with Dell will they send me a new drive?

    Thanks,
    Shaun
  • T

    tbrdmann

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    Posted May 6th, 2005 16:00

    After more than 2 and 1/2 weeks of waiting the replacement DVD drive
    finally arrived yesterday. Instead of sending me another Sony 56a they
    sent an NEC 6500a. I switched them out and every cd I coudn't play
    before played just fine. So it was absolutely the drive and not the
    laptop.
     
    I only have the basic one year warranty and I received a new
    drive, so yes you should be able to.
     
    Tim McBride
    St. Ann, Mo
  • S

    spm2001

    3 Posts

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    Posted May 6th, 2005 20:00

    Thanks a lot,

    I'm going to try calling them... I have to go to Scotland soon, but mabey they'll sedn it before I have to go.

    Cheers,
    Shaun

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