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E1705/E1405 DVD doesn't work properly
I have a brand new E1705 INSPIRON and Vista operating system and the DVD driver is TSSTcorp DVD+-RW TS-L632D ATA Device. Since day one the DVD are not working properly. Sometime the same new DVD work and sometime it doesn't work at all. Sometime if restart the laptop and clean the DVD it works again but only for one time. There is nothing wrong with the driver and nothing wrong the with the DVD I use, since this happen with many DVDs.
Obviously, this is not acceptable since no one could work like that or use a new laptop. I also the had similar problems with my previous DELL laptop E1405 which has a PHILIPS SDVD 8820 driver, which I gave to my girlfriend to use. She has been complaining that she can't burn or watch DVDs.
She searched in the Dell forums and told me that she noticed that many people with the same INSPIRON model and DVD drive have similar complains and she read that the problem with the drive.
Since I have encountered with a similar problem, I'm starting to think that a) this is a DELL laptop problem b) maybe Dell use low quality DVD drive.
What is the solution for this problem ? 1)having Dell replacing the drive ?
2)is there a software solution ?
3) is this a driver problem ?
Needless to say that both laptop are under warranty.
Obviously, this is not acceptable since no one could work like that or use a new laptop. I also the had similar problems with my previous DELL laptop E1405 which has a PHILIPS SDVD 8820 driver, which I gave to my girlfriend to use. She has been complaining that she can't burn or watch DVDs.
She searched in the Dell forums and told me that she noticed that many people with the same INSPIRON model and DVD drive have similar complains and she read that the problem with the drive.
Since I have encountered with a similar problem, I'm starting to think that a) this is a DELL laptop problem b) maybe Dell use low quality DVD drive.
What is the solution for this problem ? 1)having Dell replacing the drive ?
2)is there a software solution ?
3) is this a driver problem ?
Needless to say that both laptop are under warranty.
elgatoazul
3 Posts
323
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Posted August 3rd, 2007 15:00
Hosados,I am also having problems with the DVD/CD drive in my E1405, and it is very frustrating. If you solve and/or fix the problems, please post the solutions.Thanks,elgatoazul- hosados,Thanks for bringing your question and concern to DCF. Hopefully we'll be able to get this resolved quickly for you.First, try the simple stuff like reseating the drive and cleaning the lens. I know it's basic stuff, but you'd be surprised at the number of times it works... I am. If this doesn't do anything for the problem try updating the firmware. You can find the updates on the drivers page of our support site. If this doesn't work try deleting the drive from device manager, (Right click "My Computer" select "Manage" and then "Device Manger." Right click on the device and select Delete) and also resetting the upper and lower filters for the optical drive.At this point if you're still having problems call in to support or use our chat feature, and get the drive replaced. Be sure to let the support agents know what steps you've already taken. Hopefully this will get everything working properly for you.Mike.
abeautifulmind2
2 Posts
323
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Posted August 7th, 2007 00:00
I have the same system and have had the same problem. I tried the solutions that the tech here suggests and I still have a malfunctioning drive...disgusting for a 2 month old system that I paid over $2000 for! And, I HATE VISTA!!!- Ok, so I bought my wife a new E1405 from DELL, with Vista. What do I know, vista is vista. She tries to play a movie on it and it doesn't work. So I try to install Roxio from my last Dell, and it won't work either. Any ideas? If Vista Basic doesn't play DVD movies, and it has a DVD player/burner, why didn't the advertising make this clear? Now do I have to buy an UPDATE for this wonderful new op sys? Can I use XP from my other Dell products to install XP on it. That system worked well enough for me, and only reason I got VISTA is that YOU CAN'T BUY IT ANY OTHER WAY>>>>.> Grrrrr.
abeautifulmind2
2 Posts
323
0
Posted August 7th, 2007 11:00
Actually, if your system is relatively new you can call Dell and request that a copy of XP stating that you dislike Vista and would like to install XP onto your system instead. I did that and they sent me a copy. I just haven't gotten around to installing it. I have 4 kids and school's out, enough said! lol- Thank you for your comments. I have tried all the steps you recommended on both of my laptop E1405 and E1705, and unfortunately I still have the same problem.
Obviously, the driver should be replaced. My question is what other brands are available for each of those model, and among them what are the ones that are known for high credibility and hight quality or high sensitivity of the lens. Since I conclude from the fact that sometime it works and with some DVD it work better than with others that the problem is with the sensitivity or quality of the driver.
If I am correct on my thesis, replacing the driver with the same brand may not solve the problem- I also based that on the fact that other have made similar complaints.
regards,
Hosados - hosados,Since none of the troubleshooting steps yielded any successful results you will need to contact technical support and see if they can replace the drive. You can ask the agent if they can swap it out with a different brand and they should be able to tell you what's available.I'm sorry to hear you're having problems with this brand new machine, but hopefully tech support will have you up and running quickly.Mike.
hosados
13 Posts
323
0
Posted August 3rd, 2007 15:00
I suggest that once and for all, all those who encounter similar problems write it down in this thread and on the same time all us should contact Dell costumer care and technical support. This problem is so common hurting so many people whose only sin was buying a brand new laptop from Dell. Dell must be aware to the scope and magnitude of the problem as well as new customer before they make their purchase decision. Hopefully, Dell would be responsible and solve this problem.
Therefore, everyone who find a solution or has any news or update regarding this issue- please write it down in this thread for the good of yourself and for the good of so many others.
thank u for your support !