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hibernated
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September 10th, 2008 06:00
Dell Studio 15 - Optical Drive problem
I received my laptop just yesterday after a loong wait(Order Date: 13th Aug., Received :9th Sep. ) and even i was not done with my celebrations i encountered this problem with the Slot load optical drive.
It creates horrible sound with all sort of DVDs (tried some software CD/DVD, Vista DVD provided with the Laptop and even Blank DVD), and the sound is just intolerable.
Apart from that, it keep trying to read to read the DVD and when i try to eject in-between the machine hangs. It read one or two disks but when i shuffled between folders it tried more and more to read the disk [Guessed by the speeding sound from the drive, it sounds like some F1 race is going on :smileymad:], and when i tried to eject the disk it doesn't ejected it, instead the machine hung.
The only solution i was left with was to manually restart the machine using the power button.
Has somebody else have also faced similar issues?
Dell ppl, any reason AND solution for this?
shut down the pc, plug off the ac and the battery and then press 5 seconds on the power button, plugg all in and than start the notebook...
try to isntall the latest firmware of the optical drive and update the chipset and Bios...
if nothing helps, ccall the dell hardware hotline ;)
hibernated
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Posted September 10th, 2008 08:00
@lothomax wrote:
shut down the pc, plug off the ac and the battery and then press 5 seconds on the power button, plugg all in and than start the notebook...
try to isntall the latest firmware of the optical drive and update the chipset and Bios...
if nothing helps, ccall the dell hardware hotline ;)
What do you mean by pugging off the battery? do you want me to remove the battery from the laptop?
What does this pressing the power button for 5 seconds do after removing the battery?
- You have two issue first the drive is creating noise and the second it hung up when you tried to eject it so let me tell you something abt this new dell product....as per dell 70 to 80% of issues will be taken care if you run the latest bios from support.dell.com adn to do that first save the bios file on desktop and run as administrator adn the secon issue is that it does not eject***these laptops are designed like if you press the eject button once you need to waiot for 20 sec and the disc will come out and if you loose patience and press te eject or any other multimedia button several times the computer will got hung up as the processor cannot process all the commands together so try this and if it does not work I recommend you to talk to the tech support of dell
Hi everyone!
I have same problem. I bought new Studio 15 in august and in few weeks {actually two} mz DVD/CD rom has broken. It is making a noise but it is not the bigest problem. When I want to replay any audio CD or DVD movie, it is hacking, scratching generally it is not working. I have been discussing this issue with the tech suport of Dell vie their chat, We fix it using the uninstalling the dvd drive and restarting the computer but un two days the problem has come up again. Now I am on the way to return the compiter to fix it.
Anyone to help me?
Thanks. Peter
hibernated
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Posted September 10th, 2008 07:00
seems like standard trouble shooting steps to me :smileywink:
Anyways thanks, i will give it a try. Do you have also faced similar problem? and if yes, then does the steps mentioned by you helped?