I've discovered a similar problem with the TSST CD-RW  Model# TS-H272C. The problem seems to be with either a Roxio or Dell driver. I've been having trouble writing files using drag-n-drop directly through Explorer (no error messages).

 

Now, opening Roxio Creator LE - Dell Edition, there is an error message on my new XPS. When I click "Load Disc", I get an error message, "Please insert an appendable data disc and try again." I click Cancel to stop.

 

This is sooo frustrating...I have a 2004 Dell Latitude with a CD-RW that came installed with Roxio DirectCD. It burns CDs easily using drag-n-drop and has no problems. This feature should be a no-brainer and I'm upset that new XPS CD-RW isn't burning CDs due to a software problem. I haven't yet checked the DVD-RW, but I expect the same problem will occur with it. When I open the Roxio Creator program, it tells me there is an upgrade (that I'm not interested in and not paying for.)

 

Example: Just now, I burned a small file "ABC" from a 2004 Latitude using Roxio DirectCD. I moved the CD to the new XPS and copied another small file "XYZ" using drag-n-drop into the CD- D: window. From the File menu I selected "Write these files..." Windows only goes through the motions because afterwards, only ABC appears on the disc and no error messages explain why XYZ hasn't burned/appended to the CD.

 

 

Same problem here, extremely frustrating. I uninstalled/reinstalled the burner - no good, still the same problem: I cannot burn CD-RWs via drag and drop, and files burned on CD-RWs via drag and drop using a different computer are not recognized when I put them in mine (it even makes explorer crash!!).

 

This is ridiculous, I hope somebody out there has a solution for this because it is pretty annoying. What will it take? Removing all the Roxio software on the computer, perhaps?? I have not tried that one ...

Boy am I glad I didn't do what I was going to do before I got on this forum ... which is reinstall the OS because of the DVD RW problems. I was firmly convinced somehow my OS had gotten corrupted and that was causing the burner problems ... and then I got on this forum. If you go back only to JJune of this year there are about 10 THREADS about major issues with this particular model ... and Dell is still shipping new computers with this garbage in them!

 

I wonder what it would take for them to authorize a recall for this drive? 90 % rate of failure? 100 ?? I've never seen so many problems with one particular component in a computer for as long as I can remember ... and yet they do nothing.

 

Tomorrow I am calling customer support to order a replacement, I hope they won't DARE to ask me to wipe out my HD to solve this problem ...