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jmaguileramontero

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jmaguileramontero

2 Intern

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156 Posts

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4610

November 9th, 2011 05:00

Error installing ESRS IP 1.1

Hello everybody,

I need your help with this. I have installed a new VNX5300 storage and this storage is resgister in powerlink website with my account. I tried to install the ESRS IP Client but it show me an error," The storage Systems is not register with powerlink". However, it has already register. Thanks.

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  • G

    gaharley

    119 Posts

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    Posted November 11th, 2011 05:00

    The array was in the Shipped state and I changed it to Install.  Powerlink support provided me with the link below.  Try registering the product using that link.

    https://supportbeta.emc.com/servicecenter/register_product.htm

  • G

    gaharley

    119 Posts

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    Posted November 10th, 2011 05:00

    Can you provide me with your Powerlink user name and the serial number of the array?

  • J

    jmaguileramontero

    2 Intern

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    156 Posts

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    Posted November 10th, 2011 05:00

    Hi James,

    The username is luis.ayala@ypfbtransporte.com and the S/N: CKM00113501083.  VNX5300

    Thank you.

  • J

    jmaguileramontero

    2 Intern

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    156 Posts

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    Posted November 11th, 2011 05:00

    Thanks a lot James, Now it works fine.

  • G

    Guillir

    1 Message

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    Posted January 18th, 2012 05:00

    hello James,

    I'm an EMC partner and I have this problem with ALL VNX systems sold.

    Registering using that link don´t work for me.

    If a try to install ESRS with my users, I can´t even login on ESRS instalation. What can I do?

  • G

    gaharley

    119 Posts

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    Posted January 18th, 2012 06:00

    That link is for customers to register a product.  EMC is not required to register a product in that way.  Are you trying to install the ESRS IP Client for VNX?  Not all partners can install ESRS.  What type partner are you - ASP, SM, SD, etc?

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    gaharley

    119 Posts

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    Posted January 18th, 2012 12:00

    If you have a SecureID fob and are an ASP, SM or SD Partner, you should be able to install ESRS.

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    bstuart1

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    Posted January 18th, 2012 12:00

    James, which kind of partners can do ESRS installs. I am in the middle of one now, and it requires token access to download ESRS. We are an ASN/Velocity partner.

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    gaharley

    119 Posts

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    Posted January 18th, 2012 13:00

    Does the customer already have an ESRS [Gateway] Client in place?  I'm talking about the full feature product not the ESRS IP Client for VNX.

  • B

    bstuart1

    23 Posts

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    Posted January 18th, 2012 13:00

    Nope, I am doing it all, these are their first EMC devices.

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