Just to add to Dmitry's comment. When you reboot the RPA press Ctrl+R and re-initialize the virtual disk 0.

There is no official procedure to the best of my knowledge.

If you truly need to completely reset it, you would need to boot into BIOS, format the hard drives and reinstall from a DVD.

Thanks again, where can i download 3.4.2 iso file.

Reboot the new RPA and press Crtl+R (you'll see the prompt for Ctrl+R). Re-initialize the virtual disk 0 and insert the 3.4.2 ISO. Reboot the RPA. Wait until the OS install, log-in as boxmgmt and assign a temproary IP. Launch deployment manager to add the new RPA to the existing cluster.

Thanks for your answers, if there isnt a real way to reset. I should explain my situation.

I have a cluster with two rps, one has a problem about raid controller we changed the faullty o

ne. The new one we get has a diffrrent version 3.4

3 but the one working fine in thr cluster has 3.4.2. I csnt join the new one to cluster. Should i downgrade the

New one coz the one in cluster has considtenvy groups working on it

It's probably not available to customers for download.

http://powerlink.emc.com

Navigate to: Home > Support > Software Downloads and Licensing > Downloads P-R > RecoverPoint

It might be an access issue. You might not have access to it but I don't know why you wouldn't. Try this direct link:

https://powerlink.emc.com/nsepn/webapps/btg548664833igtcuup4826/km/appmanager/km/secureDesktop?_nfpb=true&_pageLabel=servicesDownloadsTemplatePg&internalId=0b014066801a418b&_irrt=true

If that still doesn't work I recommend you open a ticket with EMC Support and ask them to give you access to RP ISOs.

Hi Ernes,

Sorry but i cant find revoverpoint in support downloads "r". am i looking for the wrong

Place to dowload.

Thanks again.

Thanks for the help, I am gong to open a ticket for recoverpoint iso's.