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CCBC_IT

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8 years ago

C

CCBC_IT

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3 Posts

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July 10th, 2018 06:00

Issue installing cluster (RP4VMs)

Managed to install the cluster on our primary site fine but when following the same process to install on our DR site I'm encountering an issue and have no idea how to proceed. Both sites should be the same (VxRail).

The error is around 53%;

Provisioning and configuring virtual repository. >

could not create virtual repository.

Any assistance would be appreciated.

Additional info:

Version 5.2 running on vSphere 6.5

  • I

    Idan

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    675 Posts

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    Posted July 10th, 2018 07:00

    Hi there,

    Did you try to retry the installation ?

    Regards,

    Idan

  • C

    CCBC_IT

    1 Rookie

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    3 Posts

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    Posted July 10th, 2018 11:00

    Hi Idan,

    Yes, tried a retry. Also tried blowing away the appliances and re-deploying, same issue unfortunately. It doesnt appear to create the RPvStorage folder on the Datastore.

  • I

    Idan

    4 Apprentice

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    675 Posts

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    Posted July 11th, 2018 05:00

    Then we're looking at a different issue, please contact me off-list to further troubleshoot.

    Regards,

    Idan Kentor

    RecoverPoint Corporate Systems Engineering

    @IdanKentor

    idan.kentor@emc.com

  • S

    sullybags

    1 Rookie

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    45 Posts

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    Posted October 10th, 2019 01:00

    hi there, can you share the solution?

     

    i have same error

  • D

    DaveyD123

    1 Message

    1881

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    Posted October 30th, 2019 07:00

    Having the same issue.  What was done to fix it?

  • I

    Idan

    4 Apprentice

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    675 Posts

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    Posted October 30th, 2019 23:00

    There can be multiple environmental reasons for this to happen. Like stale storage providers, permissions issue to write to the repository datastore/VMDK and more. We introduced many deployment-related fixes lately so I would recommend to freshly deploy RPVM 5.2.2.1. Make sure to use the Uninstaller to cleanup stale deployments before retrying deployment.

    I suggest to raise a SR with support if the issue persists.

     

    Hope that helps,

    Idan

     

     

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