ctorres77,

When performing a Restore boot the system up and press the F8 key. From the options choose "Repair Your Computer" follow the prompts to restore the system to factory conditions.

I'm trying to restore my computer to factory.  I tried running the Dell DataSafe Restore but I am having an issue.  The Dell Datasafe Restore runs fine and completes with no problems.  My issue is that after the restore is complete it asks for Username and password.  This happens immediately after a screen that says, "Setup is preparing your computer for first use."  But I never setup a User with a password.  I have tried Administrator with no password and administrator as the password with no luck.  Any suggestions as to what could be done?  Is there a way to use command line to restore the laptop.  Any help is much appreciated.

i've exactly the same symptom, any help? any idea? any luck? sometin must be seriously wrong!

I also have the exact same problem. The pc never had a password and will not let me in after successful?? system restore.

How about some help on this, Dell.

sefanning,

Thank you for using the Dell Community Forum.

Which program are you using to restore the system? Dell Datasafe Local Backup or Dell Datasafe Online? If you are wanting to restore the system to factory conditions you will need to boot the system up and press the F8 Key. Choose "Repair Your Computer" and follow the prompts. If not, you can reply back to me.

Jesse,

I am using the DataSafe Local Backup to try to restore to the factory condition. I have gone through he process doing the restore after pressing F8. The problems lies in that after the restore completes and the system reboots, I am asked for an id and password with the id defaulting to 'Administrator'. I never set up any id with a password and I cannot get beyond this screen. I believe the restore has completed but I just can't get in.

Thanks for your help

Steve Fanning

Steve,

I am talking to my product group to see what is going on with this program. I will get back to you.

sefanning,

I found out that you will need to run this as an administrator. You can click the link below to see how to create an administrator account.

 The password required is the Admin password for the system.

When trying to perform the factory restore from the desktop or from WinRE Inside
the desktop, you must be an Administrator to be able to perform the function.

How to Enable or Disable the Windows 7 Built-in Administrator Account

Hi DELL-Jesse L,

I am having a similar situation to the original poster, but with a different machine, a Dell Inspiron M5010.  I have used the Dell Datasafe Restore option to do a complete wipe and reimage to the factory image of the machine, NOT saving any information on the computer.

When the computer restarts, it says "setup is preparing your computer for first use" and then goes to a login screen asking for a User Name and a Password.  There is no indication of what User Name and Password to be used.  It seems as if someone has preloaded the image with an administrator user, but I have no idea what that would be.

I would think, that by restoring the machine to a factory setting, there should NOT be a need for a user and password at this point.  That normally comes later in the setup process.

Any assistance would be greatly appreciated.  The machine is not usable until I can get past this issue.

I see this problem has not yet been resolved. Unfortunately I used Dell datasafe local backup to recover my grandson's notebook yesterday.

I am now being asked for a user name and password where as none was ever created. I cannot access the computer. Surely there was be some type of work around for this obvious glitch.  It would be understandable if directions were given requiring the use of password before creating the datasafe local backup but this is not the case.