Mine looked basically as new. This has been true for various Dell refurb computers I have purchased as well.

Yes, all you need to get up and running, except the cable.

Thank you very much!

Thanks for the info too, I just ordered a 5100cn and then thought I better start asking around to see why there were so many of them. They have fairly high reviews from what I read tonight. One can't help but wonder why there are some 200+ referbished units though.

I've been trying to get one of those 200+ printers for about a month and a half. It seems they've been on perpetual backorder or something.

I just re-submitted my order to get the $100 price drop (ordered at $499, now it's $399).

Kinda stinks, but I hope mine makes it through this time.