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HELP! A962 Printer shows Right Cartridge Error (despite it being ok)
I previously posted the following message but Dell removed it as I had used an inappropriate word. (I didn't think it was that bad - it wasn't a profanity - but, hey, it's their rules)
I think I'm going to hit someone/something very hard - quite soon. My printer's been running just fine, but now I've got a message on the display saying "Right cartridge incorrect". I've trawled the instruction manual, cleaned the cartridge, unloaded and reloaded the software, switched it all off and then on again - and I still get this message. I can't print a thing, and despite the cartridge being barely used (it's the colour one) I've been told the only option to
replace it is to buy a new cartridge. As I've printed out the grand sum of 8 PAGES using the colour printer (and it was still in draft mode anyway) surely this can't be right? Can anyone help me? The printer's only 6 months old, and isn't used a great deal, but the one
time I do need to download and print - it's not available. I'd appreciate any help anyone can give me.
replace it is to buy a new cartridge. As I've printed out the grand sum of 8 PAGES using the colour printer (and it was still in draft mode anyway) surely this can't be right? Can anyone help me? The printer's only 6 months old, and isn't used a great deal, but the one
time I do need to download and print - it's not available. I'd appreciate any help anyone can give me.
Somebody kindly replied stating they had contacted Dell and received a replacement cartridge. I live in the UK and customer service dictates that I pay the equivalent of $45 for a replacement. It seems it's my problem and nobody's responsibility to sort this out.
So, next question. While I'm on holiday in the USA can I pick up a few printer cartridges for my Dell printer and will they fit - or would I be wasting time and money doing this? Again, any help would be much appreciated. Thanks!
KatieAnn
- I eventually got a new printer - which worked fine for 2 days and I started getting the same message again! This time, I've removed the colour cartridge and print with the black one alone. The trouble this has caused and the time and money I've spent on phone calls (plus having to take a day off to wait for the printer arriving as they couldn't give me a timed delivery slot) leaves me speechless. I phoned the No Help Centre as many times and got a different person who insisted I go through the procedure from start to finish EACH time (despite the calls sometimes occurring on the same day). What didn't help was having Dell Tech Support in India (I'm from the UK). I could barely make myself understood at times. All in all a frustrating time, but at least I know one thing - never to buy Dell again.
SkariMari
96 Posts
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Posted May 9th, 2006 11:00