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Amanda Hugginki
3 Posts
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4816
April 19th, 2017 20:00
Error Trying to Scan Using Dell Document Hub
I have been using the Dell Document Hub for about a year without any issues. I use it mostly for scanning. I was able to scan from the app using my iPhone 6. I needed to reset my iPhone and re-install my apps. Now, when I try to scan, I get an error: "Error - Failed to Scan". I've reinstalled the app a few times. Same issue. I can see my Dell 1765 printer and can even print a test page. I've tried everything and nothing seems to work. I can scan from the app using an iPad with an older iOS. I wonder if it has anything to do with my iPhone's iOS (10.3.1).
Amanda Hugginki
3 Posts
3429
0
Posted April 29th, 2017 07:00
Am I the only one who is experiencing this issue? Scanning doesn't work on 2 separate iPhones (both running iOS 10.3.1) but it works on an iPad running iOS 9.3.5. So this has to be an issue with Document Hub and iOS 10.3.1.
Amanda Hugginki
3 Posts
3429
1
Posted April 29th, 2017 07:00
What browser I'm using has noting to do this with this problem. The issue is with the Dell Document Hub iOS app.
Anonymous User
1 Message
3429
0
Posted September 21st, 2017 11:00
I'm using my Galaxy S7 Android 7.0 and Doc Hub prints well. Yet I have NEVER been able to scan. I always get an error saying try back later. I have a Dell 1135N MFP connected via ethernet to my home router.
thiamarie1
1 Message
353
0
Posted April 16th, 2023 19:00
Even with the correct browser it does not work from my phone. Have been using for years so it is not the phone.
Robert P (retired)
6 Operator
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9396 Posts
3429
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Posted April 20th, 2017 06:00
Hi Amanda Hugginkiss,
Thanks for posting.
In researching his, I found:
Which browsers are supported by Dell Document Hub web portal?
The supported web browsers are:
Internet Explorer version 9 or later
Firefox version 21 or later
Chrome version 28 or later
Safari version 5 or later
Microsoft Edge
http://dell.to/2o7lRun
Robert P (retired)