Watchetts,

Is the printer using the usb cable or a print server?

Try Removing computers from printer scan list and see if that helps.

What virus program and firewall are you using?

Rick

Printer is using USB cable. 

Virus programme is Norton Internet Security 2015.

Following 'removing computers from printer scan list' does not seem to apply to my situation.

One further thing, the orange exclamation light next to the power button always lights, is this a download problem?  I have followed uninstall / install instructions repeatedly. 

Any further suggestions welcomed.

Watchetts

Watchetts,

 

Try reading...

Allow a printer past Norton

 

I suspect Norton is blocking the printer communications.

 

Not sure about the orange exclamation mark. Can you copy a document on the printer? Black and White and color? Are you using Dell Series 5 ink cartridges?

 

 

Rick

The pc is communicating with the printer as I can print documents in black and white and colour.  This suggests to me that Norton is not blocking communications.

I am using newly ordered Dell ink cartridges i.e. J5566 for black and J5567 for colour.  I am not clear why the ink cartridges would interfere with the scan function anyway.

The scan intermittently goes half way down a page and then stops with the error message 'scan was not successful', again suggesting it is not a communication issue.

Sorry to hear about the problem. You may also try to disable Firewall from Norton for temporary testing purpose(15mins) and then try to scan. Let me know if you need further help with using Norton Internet Security.

Harry

Norton Support

Watchetts,

Good working Dell Series 5 ink cartridges needs to be installed for the printer to function, even if scanning.

Did you open the Dell All-In-One Center to scan?

Did you Update list of applications to send scans to?

Do you have the OCR Program installed from the printer disk?

Start, all programs(all Apps), ABBYY FineReader 6.0 Sprint, ABBYY FineReader 6.0 Sprint

Rick