Lucky09,

 

Please follow my instructions carefully and the Dell All-In-One Center should install for you correctly, it's in the drivers package.

 

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

 

Disconnect your printer. Download and run this patch to completely remove the printer from your computer. Rin the patch until it prompts you to restart your computer. The patch MUST be run on Vista machines.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

 

Vista 32-bit Drivers

 

Vista 64-bit Drivers

 

 

All other drivers

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

PudgyOne,

 

Thanks for the help! Followed your instructions and everything working again. After using the patch, I had to install the printer disk, everything loaded just fine and all is well.

 

Thanks again,

 

Lucky09

Lucky09,

 

GREAT JOB! :emotion-21: Thanks for posting back. Could you mark the verify answer(s) that helped you solve your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).

 

Thanks,

 

Rick

Hi Rick,

 

I too followed your instructions and our printer now works properly.  Thank you for your help!  However, I have now lost the shortcuts to "internet", "email", "recycle bin" etc. which used to come up at the top of my desktop.  I'm wondering if the patch which removed the printer software also got rid of these short cuts?  Is there a fix for this?  I am running Vista 64.

 

Hope this makes sense.

 

Any help you can provide will be much appreciated.

 

Best regards.

Buck,

 

If you mean the Dell Dock at the top of the Desktop, it can be downloaded from here. I had this issue with the 964 patch. Please check to make sure you have QuickSet, if NOT, then go to Drivers & Downloads enter your service tag(Do NOT enter it here or your post will be deleted)and under applications, you'll find Quickset. These are the drivers for your computer and if you need them, they can be found there. :emotion-55: Hint :emotion-55: When downloading the drivers, make a folder for each drivers and name it with the device it belongs with to make it easier to install them

 

 

Rick

Hi Rick,

 

Thank you very much for your help.  Yes, Dell Dock is what I was asking about.  How do I check to see if we have QuickSet and where would I find our service tag?  Your help is very much appreciated.

 

Best regards.

*EDIT*  Just found out how to find service tag...sorry!

Buck,

 

After you install Dell Dock, you should see a Blue Qand an Orange S next to the recycle bin, unless you removed it.

 

Start, control panel, Windows Mobility and make sure your hotkeys work. Dell Quickset control the hotkeys on Laptops.

 

 

Rick

Hi Rick,

 

Because of your help everything works a treat now!  Thanks so much for taking the time to help.

 

All the very best to you and yours.

Buck,

 

Glad you got everything working, again. Have any more problems, please come back to the DELL Community Forums

 

 

Rick

Hello Rick,

I, too, have an issue just like the original poster. I have the Dell AIO Photo 944 that I lost the install cd for. I've downloaded the drivers for this printer onto my Dell Dimension 3000 (XP) and my HP Pavillion Dv6436nr (VISTA 32bit), but my problem is that after opening all the possible downloads and looking at the appropriate PDF's I couldn't find anything that resembled the utilities for this printer. The All-in-One Center and Photo Studio weren't there. I've contacted Dell about this and about getting a replacement install CD, but so far I've had no results. If you know of anything I've not tried or haven't understood about your solutions, be free to enlighten me. I need these programs because it's important for my home management and to have a printer for my network. In today's economy, I can't afford to buy a replacement AIO from anyone, so this is my only answer. Please help if you can, or at worse, point me in the direction of an aftermarket source that may have a program to substitute. Thank you for your time, Robert