churwitz

Have you tried uninstalling the printer software (not firmware), running CCleaner (free; download.com) or similar to clean things up, restart, and re-download and re-install the printer software? It may be worth a try.

Hi ddd1ddd - yes, I did that right at the beginning, when I was following PudgyOne's instructions. Uninstalled and reinstalled everything - and left the firmware for last.

churwitz,

To install the firmware, you need to be connected with the USB Cable. Right click on the firmware, left click run as administrator to install. Read the instructions on the download page.

You can copy from the glass, correct?

You can print from the computer, correct?

When you say scanning doesn't work, can you explaine what you're trying to scan to. Do be skimpy, give me a little detailed issue of what's happening.

Rick

Hi Rick

I can copy from the glass and print from the computer, yes. Also, when I tried installing the firmware, I did the "run as administrator" thing.

Right now, when I try scan, I follow the following steps:

1) Load Dell AIO Center

2) Click Scan Now

A number of things can happen on different occasions:

1) It starts to scan, but then reaches 3% and just hangs there. I have to unplug the printer usb and shut down AIO center, but I never get the full scan. This happened right before I started this thread.

2) I get a scan, but it's completely garbled - just a bunch of colors on the page, bearing no resemblance to what I'm trying to scan. This one last happened when I first tried to reinstall the firmware, as well as before I installed the firmware/did the whole wipe and reinstallation thing.

3) I click preview or scan and nothing happens at all. This one happened when I tried to test it again right now.

It seems very temperamental about which dysfunction it chooses to show, but it never actually scans what I'm trying to scan.

Thanks again!

churwitz,

You can try this setting, it might help with communications. Also use a 5 ft USB Cable or smaller.

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)

Go to the USB Controller section and click the + sign.

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

Restart your computer.

What does a scan look like when you try it now?

Rick

I followed those instructions and then after I rebooted, I immediately loaded AIO center and tried a scan. When I hit "Preview", the scan looked fine in AIO Center. Then I hit the Scan Now button in AIO and tried to scan to Acrobat document. It made it through the scan, but the scan came our all garbled (just like #2 that I mentioned in my previous post)

churwitz,

Try installing the OCR Program from the disk.

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

Rick

I installed the OCR program and then ran it. I chose "Scan Image..." from the Scan menu.

When I tried to scan using the program, I got the following error:

TWAIN error:

(Failure due to unknown causes)

Make sure

1) the scanner is connected;

2) the driver is installed correctly.

If you have MS Windows 95 (OSR2) or Windows NT 4.0, use

Start>Programs>Accessories>Imaging system application for checking.

I unplugged the printer, replugged it in and tried again. This time, I got this error message:

The scanner performs incorrectly. Can't operate the scanner.