Disconnect your printer. Download and run this patch to completely remove the printer from your computer. Restart your computer.

Download the proper drivers.

XP Drivers

Vista 32-bit Drivers

All other drivers

Install the proper drivers. You'll be prompted when to connect your printer.

Install the latest firmware for the 962 printer

Scanning

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

Scanning wirelessly, use the scan buttons on the printer.

Message edited to correct the firmware for the 962 printer, sorry!

Rick

Thanks for the help.  Your suggestion got rid of the Runtime error and I seem to get further along.  However, during computer startup the Dell Printer Monitor program crashes and creates an error report.  The result is the all-in-one-center doesnt function and the computer cannot communicate with the printer.  Although I can't speak windows, in checking the error report log it still mentions some sort of issue with the dlbxmon.exe.  Here are my stats:

Computer Latitude D410

Printer Dell 962 All In One

OS Windows XP 2002 SP2

USB connection.

Thanks!

The OS is XP.  The driver was for XP as well.

Thx. 

Disconnect your printer. Download and run this patch to completely remove the printer from your computer.

Restart your computer.

Download the proper drivers.

XP Drivers

Vista 32-bit Drivers

All other drivers

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

Please remember to install the latest firmware for the 962 Printer.

Scanning

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

Scanning wirelessly, use the scan buttons on the printer.

My AIO 962 has been installed (and working) for quite some time, but I have been experiencing the same problem as above for the last couple of months. When I booted my computer one morning this is the error I got:

Microsoft Visual C++ Runtime Library

C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

I have tried unplugging the power and USB cables, and uninstalling/reinstalling the drivers and software as per your instructions in your prior post. I have also tried a couple different USB cables (thinking it may have been defective). I have also plugged other devices into the USB port on the computer to verify it is working properly. My firewall is also configured properly. I have had my system scanned for malware/trojans/viruses several times - no malware/trojans/viruses were found.

Any suggestions to aid in resolving this problem?

Perhaps I didn't make myself clear enough in my prior post - I already did that as per the instructions in your prior post (page 1). It did no good - the error remains. All of the software/drivers/firmware is the most current available. Unplugging the power/USB cables did no good. The USB port on the computer is functional. Replacing the USB cable with (2) new ones did not resolve the problem. I have done this procedure several times now and it does not resolve the problem. I also repeat that my system has been completely scanned numerous times with the most recent virus definitions and there is no malware/trojan/virus causing this problem. I even tried the updated driver available through Windows update, and when it is installed I get the following error:

AIOC.exe

AIOC.exe has encountered a problem and needs to close.
We are sorry for the inconvenience.

I did forward this error to Microsoft, but no resolution has been determined.

Any other ideas?