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johnmnz

updated

21 years ago

J

johnmnz

66 Posts

0

7939

May 18th, 2006 19:00

A940 all in one doesn't print color

I've had this printer for about 2 years and yesterday I put a new color cartridge in which worked fine yesterdayl.  Today it won't print color at all.  I have wiped the bottom of the cartridge and it made the cloth inky so the problem's not there.  I notice that the ribbon cable is attached only to the black cartridge - should there be one attached to the color cartridge, too or is the connection internal?  Otherwise, I can't see anything wrong at all.  Can this be fixed or is it replacement time?
  • countryboy03

    2 Intern

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    210 Posts

    183

    0

    Posted May 22nd, 2006 12:00

    If its a new cartridge it should be under warranty, because dell cartridges come with a warranty. Call them up tell them whats going on, and they should send you a new one. It sounds like you did everything correctly, make sure it is seated properly, give it a shake...etc...then call dell
    8006249896
  • 183

    0

    Posted November 9th, 2006 17:00

    Have you solved the problem? I have exactly the same problem as you do. The test page won't even print color. I don't think it is the catridge problem as the other user indicated. THANKS!