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giggles102198
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50907
April 11th, 2007 02:00
942 Communication Error
I recently purchased a E520 from Dell with Vista 32bit already installed on it. I am having issues with connecting my printer. I have a 942 all in one printer from Dell that was hooked up to my old computer that was running XP. I have been reading the messages and responses concerning installation of printers. I have tried uninstalling, deleting folders, downloading drivers, etc..... every thing that has been suggested with no luck. I keep getting a communication error. I am very frustrated. I am in need of my printer. If I had known this new computer with Vista was going to be such a problem, I wouldn't have purchased it. Is there anyone who has had some progress or might have another suggestion to help with the installation?
- WOW, Yet another Dell printer communication problem!!! Hey everyone, lets add up all the printer communication problems and see how many we come up with........Absolutley unacceptable, Dell is completely ridiculous....Lets see, i think I am going on month number 3 and still no word from Dell as to what is going on with this printer communication error problem.........So I say good luck to you!
- I have been trying since the Dell new Drivers for the Vista 32 bit came out and cannot get my Printer 942 connected where it will work on the computer. Everyone said no problem when the drivers come out all you do is install them and presto "Print". NOT SO - I have been on the phone so many hours with Dell it is disgusting. Since I purchased another brand Computer Dell keeps telling me to contact the other manufacturer. All they do is have me disconnect the Dell printer altogether. At least i have one printer up and running, but I really wanted to get the 942 printing. i am using it now only for copying. If anyone gets a answer that could help please let me know too. I'm frustrated with Dell.
- Please look at the sticky at the top of the forum for the solution. The communication error is caused by some XP driver files being left on your system.This one may also help.
- Well if you have a problem with a communication error or if the printer shows offline then the above will fix it. I saw a post where a user has plugged in the printer before installing the driver and Windows had begun to install the driver it thought was needed. This caused a problem and was fixed by this procedure.
- I printed out the directions and gave them a try but to no avail. Right now I am too stressed out to function properly because my dad passed away, my husband had a nervous breakdown and the doctors told me I probably have a blood clot in my heart. Maybe I'll try again in a couple of weeks when things hopefully settle down.
- I have followed all the directions you sent me and still cannot get my Dell 942 printer working with my HP computer W/Vista 32 bit.When I double click printer (942) I do not get a choice of uninstall. To uninstall I must go to "start - all programs chose Dell printer then uninstall. Nowhere do I see "delete the driver software for this device. Also when trying to install the drivers you stated "click + next to printer drivers it is nowhere to be found. All the other instructions are clear and I do them but I still cannot the Dell 942 printer working with the Vista.Also, someone recommended putting in the disc for XP and uninstalling then. The whole trouble is i do not have a disc for the XP since I gave the old Dell computer away. I only saved the drivers and utilities disc for printer 942. The Dell Printer always worked perfectly on the old XP system.Is there anything else i can try?
- Yes, who ever said put in the disk was correct, but not the disk for the old computer the disk for the printer. The disk will have an uninstall option. The problem is that the XP drivers have been installed. The following thread has complete instructions on how to remove the XP drivers and install the Vista drivers.
efy424
1 Message
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Posted April 11th, 2007 14:00