Dell replaced my malfunctioning 1600n with an 1815dn. The 1815dn is now printing 2-3 lines lengthways (about 1.5 inches from each side and about 3.25 inches from the left side) on copies that are run through the sheet feeder for copying or scanning, but not copies made by simply placing a page on the bed. I've received no response from customer support. Any ideas?
I have the same problem. I get a line that runs length-wise on any page that is scanned/copied using the auto document feeder. Any help is appreciated.
I called Dell support, who told me that it was in fact the scanner mechanism malfunctioning, and that it would cost more to fix than the machine was worth so I should just be happy to use it as a printer and make copies and input faxes one page at a time. Oh, and it didn't matter that it had been less than six months since they sent me this replacement printer, I was still out of warranty and out of luck. Thus, sequential failure of a product and any replacements they send you takes you beyond the warranty. My response was not charitable. Needless to say, I do not intend to purchase a Dell product again, ever.
elmoco
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Posted July 31st, 2007 13:00