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freejak

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20 years ago

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freejak

4 Posts

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3677

August 15th, 2006 19:00

1815dn duplex not available for Mac?

I recently bought a 1815 dn all-in-one. The install seemed to go fine.

The problem is that the duplex print options in the Print dialog box are greyed out.

I have tried several applications and it behaves the same way in all of them.

Per Dell support I downloaded and installed the latest driver, this made no difference.

Any suggestions would be appreciated. This feature is why I chose this model in the first place!

OS 10.3.9
15" Al Powerbook
  • 284

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    Posted September 5th, 2006 01:00

    The duplex option works fine on my Mac. How did u add the print driver?

  • freejak

    4 Posts

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    Posted September 7th, 2006 01:00

    Hey Trippy, First I installed from the included CD, then I installed the latest driver from the Dell website. I think that just involved a drag and drop, but I really don't remember.

    What os are you using? I'm on 10.3.9 and I wonder if this got better in 10.4???

    Thanks for letting me know that it can work. I've ended up going around this using CUPS, 'common unix printing system' per other advice. I'd love for this to just work through the normal Print dialog.

    Jack
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    Posted September 7th, 2006 06:00

    Hi Jack,

    im on os 10.2.4. I would suggest u delete the printer from the Printer Setup Utility. And re-add the printer again using the Printer Setup Utility. Hopefully this works.

    Message Edited by trippy_geek on 09-07-200602:27 AM

  • Area_51

    183 Posts

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    Posted September 14th, 2006 03:00

    I can't get the duplex option to work either, new MacBook Pro. 1815 is connected over network.
  • freejak

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    Posted September 14th, 2006 04:00

    I have this working now. The fix involved deleting some preference files. I'm sorry, I'm traveling and don't have the notes about exactly which ones. If you call Dell support and get queued to talk to the one guy with Mac experience he can let you know. Prepare to be told that they don't support Macs/don't know how to do this/blah blah blah. Eventually I got to a very knowledgable guy who got it working for me.
  • Area_51

    183 Posts

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    Posted September 21st, 2006 02:00

    I got it working! I'm not entirely sure how, but now the duplex option isn't greyed out.