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1710n network printer install problem
I have a few different 1700n, 1710n and 1720n printers set up on a Windows 2000 SP4 print server. I can set up XP SP2 workstations to print to any of these printers fine. However I have one workstation that is giving me fits. I deleted the original 1700n network printer using the Dell software uninstall utility in add/remove programs and rebooted. I then installed a different 1710n network printer fine but loading printer properties hangs. I am convinced this is being caused by some registry settings left behind. Does Dell supply any type of registry clean up tool for their software or does it have to be done manually?
I have experienced this problem before using the pcl drivers and the easy fix was to use the ps drivers instead. I tried that this time and the pcl driver is the one that hangs. Using the ps driver results in a system crash/reboot! Anyone experience this type of issue before? I am sure there is nothing wrong with the network settings or printer setup on the print server. This issue only occurs after uninstalling then trying to install a different printer
Message Edited by galbicka on 08-28-2008 05:01 PM
galbicka
10 Posts
102
0
Posted September 2nd, 2008 23:00
I cleaned the registry manually of all instances of the installed Dell printers but that did not help although I did find a lot of stuff left behind. There is probably something still there that I am missing.
I did track down the crash/reboot issue with the ps driver. I uninstalled the Intel Application Accelerator and then was able to load the ps driver successfully and get the new 1710n to print. I still haven't had any luck getting the pcl driver to work though.