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bvanhiel

updated

21 years ago

B

bvanhiel

1 Message

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28656

January 29th, 2006 16:00

1600n -> Can't find scanner in Scan Manager

I've installed the printer drivers and set the printer's network address.  Printing works fine, but when I try to add the scanner using the Dell Network Scan Manager, the software can't detect the 1600n even when I feed it the ip address.  Pinging the address works fine.
 
Any help is appreciated.
 
Thanks.
  • chan0429

    12 Posts

    503

    0

    Posted February 27th, 2006 16:00

    Did you find an answer yet? I'm having the same problem. Hour with tech support got me an equipment swap but the new device has the same problem.
  • weimin

    21 Posts

    503

    0

    Posted March 4th, 2006 02:00

    I had the same problem. Called Dell tech support several times. Neither the level one nor the senior level technician can figure it out. Read a message on this borad concerning possible block-off by Windows Firewall. Turned Firewall off and the scan manage found the printer immediately.
    Now the printer has no problem initiating scanning to the PC.



    Weimin
  • 503

    0

    Posted June 19th, 2006 13:00

    I too am having this problem. We setup everything and printing / faxing / copying, etc is working just fine. We even can scan to the first 2 computers but none after that. I have my firewall turned off on the machine that can't find the scanner. I tried typing in the IP address and it still doesn't work.

    Any one got any other ideas??
  • 503

    0

    Posted January 19th, 2015 08:00

    I had this problem and nothing worked until I changed my computer's IPv4 address from the automatically DHCP-assigned xxx.xxx.xxx.126 to a manually assigned xxx.xxx.xxx.199, where my Dell printer was xxx.xxx.xxx.202.

    That finally fixed it.