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bushtor

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17 years ago

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bushtor

31 Posts

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41105

October 26th, 2009 07:00

MD3000i: Storage Array Needs Attention...

Hi,

The orange warning LED suddenly started blinking, and the Modular Disk Storage Manager claimed that the storage array needed attention.  The actual message is:

"Virtual Disk not on Preferred Path

Preferred owner: RAID Controller Module in slot 0

Current owner: RAID Controller Module in slot 1

Affected disk group: 1,  Virtual Disk: Main-Raid-5"

I have clicked the Recheck button, but to no avail.

How can I check the functionality (or sanity) of controllers 0 and 1?

How can I reset or restart controller 0 in order to try to fix my problem?  

The MD3000i has an audible alarm (I have been told) how can I activate this?

Is it true that the MD3000i has no provision for soft restart or shutoff and the only solution to power down is to pull the plug?

Thanks a lot for comments and suggestions

regards Tor


  • Mustknow

    11 Posts

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    Posted October 26th, 2009 07:00

    The MD3000i doe not have an audible alarm, but you can setup email notification for specific critical alerts. Instructions are in the owner manual. Have you tried to redistribute the virtual disks? It is an option under the Support tab in your management software for the MD3000i. Click on the Redistribute Virtual Disks to change VD to original owners.

  • mrokkam

    154 Posts

    882

    0

    Posted October 26th, 2009 14:00

    In the same window that shows you the error, there is an entire section that walks you through troubleshooting for the error. Did you walk through all those steps? Recheck will clear the error only if the problem that caused the error has been fixed. If following the steps in the error message does not fix the issue, I would recommend calling support.

    You are correct. The MD3000i does not have any provision for soft restart or shutoff. There is a way to place a single controller offline and bring it back online. I believe this is under the tools or support tab but I'd have to check. If you want to restart the whole array, ensure that you have all disks unmounted or all attached host servers shut down. This will ensure that all data in the cache has been written to the array. Once that is complete, you can use the switches at the back of the array to power it down.

     

    -Mohan.