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grendels_Arm1
40 Posts
0
1707
July 25th, 2016 13:00
MD3000i degraded physical disk channel
I'm getting this error on my MD3000i which we have a MD1000 connected to. All disks show optimal but disk channel 1 shows optimal but disk channel 2 shows degraded.
There a Dell tech here I can send support zip to?
Paul R - Trust
4 Posts
1007
0
Posted August 8th, 2016 05:00
Also having the same issue, with same setup (i.e. MD3000i with MD1000).
Interestingly the statecapturedata refers to errors on encl:1 slot:15, however only goes up to slot 14.
grendels_Arm1
40 Posts
1007
0
Posted August 25th, 2016 09:00
Thanks I remembered the above commands before the last reply and this solved the problem.
DELL-Sam L
Community Manager
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34706 Points
1007
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Posted August 25th, 2016 08:00
Hello grendels_Arm,
What I would do is to clear the physical disk channel stats. Here are the commands that need to be run:
smcli -n -p password -c "clear allPhysicalDiskChannels stats;"
smcli -n -p password -c "set physicalDiskChannel [0] status=optimal;"
smcli -n -p password -c "set physicalDiskChannel [1] status=optimal;"
If you are still getting the error after clearing all the channel stats then we will need to look at a support bundle from your MD3000i to see what is causing the error to keep happening.
Please let us know if you have any other questions.