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Judd.Tracy
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May 5th, 2016 09:00
Qlogic/Broadcom 57800 Firmware update failure
I need some help with one of my Dell R720 servers. I was doing some firmware updates on my servers using iDRAC and on one of them the network firmware update failed. When I boot the system it show it is trying to bootstrap the card and then prints out:
Embedded NIC1 :OS NIC=DISABLED, Management Shared NIC=ENABLED
Embedded NIC2 :OS NIC=DISABLED, Management Shared NIC=ENABLED
...
I have tried updating the firmware again through iDRAC and it says the firmware does not apply, same thing in Life Cycle Controller. I downloaded the Dell SUU and it does not find the card when it does an inventory. I have downloaded the firmware update for Linux and tried to install it under RHEL it tells me "This Update Package is not compatible with your system configuration". Running an lspci in linux does not show the card at all. I do not know what to do to resolve this issue.
If anyone knows a way to bring this card back to life I would be much appreciative of it. The card is a:
430-4428 : Broadcom 57800 2x10Gb DA/SFP+ + 2x1Gb BT Network Daughter CardDELL-Josh Cr
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Posted May 5th, 2016 11:00
Hi,
What is the firmware package that you are trying to install? What version of RHEL are you using? Have you tried to reseat the daughtercard?
Judd.Tracy
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Posted May 5th, 2016 12:00
I downloaded Network_Firmware_PX6V4_LN_7.12.17.BIN from www.dell.com/.../DriversDetails
The version of RHEL installed is Workstation 6.5. I did take the daughtercard out twice and reseated it see if it would address the issue.
Judd.Tracy
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Posted May 10th, 2016 06:00
It happened to another server. I was in the iDRAC interface, uploaded the exe version of Network_Firmware_PX6V4_LN_7.12.17, told the iDRAC to install and reboot. When it finished I could still see the network card but for some reason it though both the 10G interfaces were 1G and inside of VMware it said that it could not detect a compatible network adapter. Tried different configuration options for the network card inside of hardware setup and nothing worked. Once the server was hard reset by removing the power it had the same symptoms as the other server that failed.
The update went fine on the first 2 servers in my inventory and failed on the next 2. We have 3 more servers but I am not going to touch those until I have some kind of resolution.
Judd.Tracy
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Posted May 12th, 2016 08:00
Josh,
Have you been able to look into this issue?
DELL-Josh Cr
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Posted May 12th, 2016 13:00
It looks like the way to resolve is is to install the older 7.8 firmware and then install the new firmware from within an OS rather than through the iDRAC.
Old firmware http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=23R83
DELL-Josh Cr
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Posted May 13th, 2016 09:00
Were you updating from the OS or the lifecycle controller?
Judd.Tracy
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Posted May 13th, 2016 09:00
Thanks, but it did not work. It tells me:
Collecting inventory...
..
Running validation...
This Update Package is not compatible with your system configuration.
Judd.Tracy
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Posted May 13th, 2016 13:00
That was inside of a RHEL 6 system.
DELL-Josh Cr
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Posted May 16th, 2016 10:00
Can you try from the lifecycle controller? Sometimes that will allow it to flash when the OS update won't.
pboserup
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Posted November 17th, 2017 06:00
The only solution to this issue is to replace the card. Dell did so and the server booted up fine and the new card started talking with no intervention.