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DarthServerous

updated

21 years ago

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17626

June 20th, 2005 16:00

PercRAID Adapter Error Message on PowerEdge2850

I'm getting the following error on my PowerEdge 2850 running Netware 5.1 following a reboot:
 
PercRAID Adapter
Unrecoverable Error
Contacte Dell Administration
Press any key to continue
 
After continuing the NOS loads normally. I checked the card using dellmgr untility from within Netware - everything looks normal. All drives assigned to arrays are healthy with no impending incidents. Any thoughts? The server was originally taken down following a communication issue between BackupExec and SDLT. I've tried powering off the server and DLT - same error and normal NOS load. I verified the SCSI ID, checked terminator, etc. same error message and normal NOS load.
 
  • tester25

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    Posted June 23rd, 2005 15:00

    Which RAID Controller is in this system?

    Does the RAID Controller BIOS Management Utility display any error messages?  (You usually access this by pressing CTRL + M during the bootup procedure)

  • SGN

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    Posted April 19th, 2006 23:00

    Wow, exactly the same problem on the same server I am researching a solution for.

    The server has a PERC 4e/Di RAID controller with all the HDDs for the arrays, however, just before it boots the OS, this error is displayed.  I believe it thinks there is a 4/DC RAID controller installed too as sometimes the BIOS POST for the 4/DC is displayed after the 4e/Di BIOS POST.  If I press Ctrl-M on the 4/DC the system just hangs.

    In Device Manager it shows the 4e/Di controller as functioning OK but it also lists a generic RAID Controller as failed to start or drivers not loaded.

    Anyone?

  • tester25

    626 Posts

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    Posted April 20th, 2006 13:00

    Which version of firmware do you have on the PERC4 cards?
  • SGN

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    Posted April 20th, 2006 21:00

    Thanks tester25.

    The info for the 4e/Di is

    Firmware Version - 521S

    Driver Version - 6.46.2.32

    I cannot get this info for the 4/DC as it is not recognised within Windows.

  • tester25

    626 Posts

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    Posted April 21st, 2006 13:00

    Okay, you need to update your firmware.  Version 521X is available:

    http://support.dell.com/support/downloads/type.aspx?c=us&cs=19&l=en&s=dhs&SystemID=PWE_PNT_2800&os=WNET&osl=en&deviceid=6395&libid=35

    It's quite possible that the newer firmware version will fix your problem.

  • SGN

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    Posted April 28th, 2006 01:00

    I updated to the latest but the error stays.
    I did get the BIOS of the 4/DC to display during POST at one time but then the system totally froze and I had to reboot.
    Any more ideas?