Solved!
Go to SolutionR710 2nd CPU Install - E1410
Configuration Before: 1 x Xeon 5540 CPU with 24GB RAM
Configuration Now: 2 x Xeon 5540 CPU with 48GB RAM
- After installing a CPU in Socket #2 and RAM to match CPU 1 and the RAM, upon boot I get the error on the front LCD E1410 Fatal System Error.
- I have moved the new CPU2 into the CPU1 socket then removed the CPU 2 RAM and it boots with no issues.
- I then took RAM from CPU1 banks out and left it with only 2 sticks in slots 1 and 2, it booted with no issues.
- I then took and put the old CPU in Socket #2 and placed 8GB RAM in identical configuration into CPU 2 banks and get the same error.
After this troubleshooting it shows that its NOT the CPU that is causing the issue, and it doesnt seem to be RAM either. There are no pins bent or missing on the socket. I did try to reset the NVRAM but it doesnt seem like it fixed it. Is there some BIOS update that I need in order to use both CPU's? I have never seen any issue like this before... I just really hope its not the socket itself somehow.
theflash1932
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Posted February 28th, 2013 09:00
The R710 would have supported dual processors from day 1, so it isn't a BIOS update needed to allow a second one. It may be an issue with the second slot, but that is less likely. Does the stepping of the two processors match exactly? Even though the R710 supported two processors from the beginning, I would still recommend updating the system firmware (iDRAC, BIOS, ESM) just in case there is some additional support added when upgrading or when encountering some random/one-off issue.
theflash1932
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Posted February 28th, 2013 12:00
If the processors are identical (again, including the "stepping"), then I would also assume it is a slot issue. I would update your system firmware though before taking any action.
Okay. I did try one more thing. I took out the processor in Socket 1 and only left the one in Socket 2 in place. It was actually able to post however after post it came up with an "Error: CPU1 Not Detected, Please place CPU2 in place on CPU1 and reboot system. System Halted" And nothing else happens. Would this mean that Socket 2 is working and maybe the stepping is not the same. How would I tell by looking at the processor.
theflash1932
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Posted March 3rd, 2013 11:00
The stepping code has traditionally been printed on the processor itself, however, looking at Intel's website for the E5540, it appears as if D0 is the only stepping available for that processor. This sounds like the exact type of issue you would need to clear the NVRAM for (slot 2 "seems" to work (although it may still be the problem), and both work in slot 1) ... When you "reset the NVRAM", did you use the motherboard jumpers that are there for that purpose? Are you certain that the NVRAM was actually cleared (should see a message on POST that the jumpers are set to Clear and BIOS settings will be reset to defaults)? What is your iDRAC/BIOS version at?
jessy5765
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Posted December 11th, 2013 19:00
Everyone! Great News. I am going to declare this post as Solved! :) After all of the troubleshooting and testing. I would like to say.... Check your pins under processor 1 if your getting this error. You may see 1 or 2.... or in my case 8 pins bent... I can only say this came from Dell this way as the only time processor 1 was removed was in troubleshooting putting the 2nd one in. It seems that I never checked to see if there was anything wrong because the processor was working was no issues in slot 1.... However after checking there was 8 pins bent. I used sharp flat tweezers to pry them up and reposition them in place... put both processors in and BAM!!!!! It booted no errors.
Question.... how the [ADMIN NOTE: Profanity removed] did it function with 8 pins not touching or crossed. How did I not get vm kernel crashes. lol
Thank You all for all your help. I am going to say its solved because I am the OP, however please continue troubleshooting your issues.
Thanks again
Jessy