Hello David

Have you tested the USB ports outside of the operating system to find out if this is a hardware or software issue? If the front ports work outside of the operating system then I would recommend reinstalling the chipset driver. If they do not function outside of the OS then reseat the cables to the control panel.

Thanks

Hi Daniel ! Thanks for the quick reply. I just opened the cover and reseated the cable that takes the USB port from the motherboard to the front panel but no joy. When I look at Server Administrator and select Ports it only sees USB1 and USB2 which are the rear ports. At the moment I have a keyboard and mouse in the rear ports. So, since I can not see them in SA it appears to be hardware? Also, I did run the diagnostic for updates but the chipset, BIOS, etc are up to date.

Open to suggestions !!

Thanks David

At the moment I have a keyboard and mouse in the rear ports.

Plug the keyboard into one of the front ports and boot into the system BIOS. Check to see if the keyboard works there. If it does not work in the system BIOS then check to see what add on devices you have connected to the server. If you have a USB or PCI device drawing too much power it may not be able to fully power the front USB ports. Remove any unnecessary USB or PCI devices and test functionality. If the issue persists then replacing the control panel would be the next step. If you want to be thorough then you can test the control panel from your other system in this server.

Thanks

Can I file a Service Request through this forum or do I fall back on phone for that ??

If you don't mind waiting then send me a friend invite with your email address, service tag, and company name. I will be leaving shortly, so I will respond tomorrow and if I can get the info I need from you then I will get the dispatch set up tomorrow. If you would like to get it set up tonight then it would be best to chat or call in.

http://dell.com/enterprisechat

800 822-8965

Thanks

Okay Daniel,

Finally got a chance to look. If I remove all USB devices and boot I get the same results. BIOS is not seeing the front and internal USB ports at all. I completely removed the cable from both the motherboard and the front control panel then re-seated everything.

Screen shot shows Ports from Server Administrator and the following shot shows that the ports are turned on in BIOS. I can not move the hardware from the servers twin because that box is running production now. Can I file a Service Request through this forum or do I fall back on phone for that ??

Thanks for your assistance !!

David

With Daniels assistance hardware was provide by Dell to replace the front panel circuit board. This corrected the problem with both the two internal and the two front panel USB ports.