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EJ
Ebenezer J
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2510
November 8th, 2017 17:00
Dell POWEREDGE 1950 Controller Battery Failed
Hello Team,
We have a Dell POWEREDGE 1950 server, For this server the Battery on storage controller is Failed.
Could you please help me on this.
DELL-Chris H
7 Practitioner
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9682 Posts
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Posted November 9th, 2017 06:00
Ebenezer,
The first thing I would do is to power down the server, reseat the battery connection, then boot to the OS and update the controller. The controller being out of date has been known to cause false battery errors.
Update the controller driver and firmware to current, clear the hardware log, then restart to see if the error repeats or not. If it does repeat itself then you will likely need to replace the battery (part # NU209)
If you indeed need to update, I would suggest going ahead and updating the BIOS and Drac/BMC as well. If you do, and they are really far behind, then you may need to walk them to current, to avoid issues.
Let me know what you see.
DELL-Chris H
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Dell Technologies | Enterprise Support Services
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