Hi jim , you are perfectly entitled to cancel your order and get your money back.

When I ancelled mine last time , I got my money back within the week. The time they are taking to process your order would suggest that they haven't even started it yet, and as for Dell claiming that it is because it is so popular, you'd think they'd ramp up production to try and keep those sales rolling in.

Seems like a strange way of doing business to me.

I am also waiting my Studio XPS, I ordered on Dec26 and the shipping date is Jan21...

My order status is still "in production" ... so I am going to try there "india style" of customer support tomorrow. If there is no sign of when the computer is coming... then I will cancel my order.

Not much help from me.... I guess we both on the same boat..

Just I don't like the way of long waiting... funny thing is that I shopped yesterday and I found one of my local computer store could build an i7 computer within 1 week... (He showed me he got all the parts) ... instead of long waiting... for poor customer service and tech supporting and keep hope+ing for the new toy... I would cancel if I had to.

Hello again, I was just about to cancel my order on the 22nd January when I checked my order status at DELL and found it was in the hands of the delivery people. I'm getting it on 27th January.

Looks like DELL are 2 weeks behind on the date they say.

Good Luck Leon!

Thanks All.