I bought my Inspiron 8600 just a few days ago, and since it is the first computer I have that can be wireless I immediately bought a wireless access point to complement it. The problem I am having though, is my wireless connection will randomly die off while using it. It may happen after 5 minutes of doing something online or it may happen after a few hours, but it will happen eventually. The odd thing is though, I brought my laptop to work three times now, and it stayed connected consistently throughout the whole work day. Now, some details:
First, the hardware:
On my laptop is the Intel PRO/Wireless 2200BG. It has the latest drivers listed on Dell.com. Intel's web site has the same version number as the one on Dell's site.
The access point I purchased is the WA840G from Motorola. I did not check the firmware version on it yet...
Settings:
I tried two encryption/authentication schemes on my access point: WPA-PSK and 128-bit WEP. I think it's also important to note that the network at work is open- no encryption/authentication, and tonight I will begin testing an open network to see if something the encyption is causing problems.
On the laptop I use the Intel PROSet to manage my wireless network, and disable Windows XP's network manager. As for the TCP/IP settings I always have 'obtain IP address automatically' turned on. Originally for home I had a wired network where every node had static IP but for the laptop I enabled DHCP starting on 192.168.1.200 for up to 4 users. That way I didn't have to fiddle with the TCP/IP settings.
Since this is my first wireless network experience there may be somethign really dumb I forgot to do or messed up on, so feel free to consider anything obvious and I won't take offense. I assume I set everything up correctly network setting wise as I am able to connect and browse sometimes for hours with no problems, but who knows... I did call Motorola tech support as I currently suspect that device I bought to be the weakest link, since my laptop seems to be fine at the office network (which uses some LinkSys wireless router BTW). The tech support guy just told me to try switching encryption from WPA-PSK to the 128-bit WEP, and then call back if problems persist. Problems are persisting after making the change, but it's the weekend so they're closed :(
I would be very grateful for any advice and support some of you may provide, thanks in advance!
Funny you should mention that because my coworker told me the same kind of problem with his phone- as soon as it rang his wireless would disconnect. I am 100% sure my wireless is not affected by our phone, since this happens usually when no one is on the phone or the phone is not ringing. But it's entirely possible a neighbor's phone could be causing this, I'm not really sure how to test for that. I have changed the channels my access point runs on many times hoping that would rule out phone interruption.
Oh and I checked Motorola's web site for firm ware upgrades and mine seems to be have the latest version... they don't seem to release as many updates as LinkSys does- can't tell if that's good or not!
Does the phone ring just before it goes down? Do your kids or spouse seem to be talking to themselves till you realize they are on the phone? I know, kinda weird. But my problem of disconnection was my daughters 2.4mhz phone. She start yackin, and my internet went packin!! if you have a 2.4mhz phone in the house, that could be a problem. At least one of many, got rid of daughters 2.4 and replaced it with a 5.8 and the problem of disconnecting dissapeared.
Well it's not the encryption either... Today I setup for an open network / no authentication or encryption and I got disconnected 3 times while signal strength was good or excellent. The later 2 disconnects happened within less than 30 minutes.
Usually when this happens I disable wireless with the function key, wait a few seconds, then re-enable it. Then after half a minute to a minute of refreshing a web page it finally comes back. Sometimes I disable/re-enable several times before I get it back.
Ugh, just lost it again while trying to post this message- within 2 minutes of losing it. This is so annoying :(
from what the original poster said on that thread, he gets a message indicating his wireless network has become unavailable- is that the same thing you get? I never get that message, I'll just be browsing the web and all of a sudden I get a server not found error on the browser. The Intel PRO wireless software does not report any problems- and will still say excellent singal strength, but nothing loads. If I try pinging my gateway or anything on my local network, it gets timed out. I have to disable my wireless then re-enable it and hopefully I have my Internet connection again.
I know it's not exactly for the mottorola router however I've heard of connectivity drops from Netgear, Linksys, Dlink. They only common factor is the centrino solution.
Sometimes I receive the message that the wireless connection is unavailable other times I'm connected to the router however pages would not load. Ever since I've removed the WPA patch from Windows update and also allowed the Proset application to manage my connections instead of Wireless Zero Configuration I have not had connectivity issues.
Shoot, following the instructions on the page you linked in the other page, it looks like I don't have the WPA patch installed- is that something I would've had to installed separately? I have only installed Service Pack 1a so far, no individual patches.
I'm at a dead end, I think I have tried everything :(
Well, I've always been using the PROSet to manage my network- not the Windows XP one which is disabled. Yesterday I disabled the Wireless Zero Cofniguration and gave it a whirl and it just disconnected me tonight, my laptop about 18" away from the access point... again, all day at work today I was connected to their network with no problems, but when I get home I can't get a stable connection for more than an hour or two.
I have not tried removing the WPA patch, I'm going to check your other thread again to find out how.
Have you tried investigating on Motorola's site for a possible fix, maybe a firmware upgrade for your router. Also, is there a way that you can test your connection with another machine using a different adapter such as a PCMCIA WiFi card or USB. If you try another card and it works, I would try getting either the card replaced or maybe just swapping out the router. Here's a few more tips for troubleshooting router performance.
1) Try changing the channel on the router, as there may be some interference from an in home source (microwave, baby monitors, cordless phones) or even somebody else's access point.
2) If the channel does not work try phsically placing the router higher in it's physical location this will help improve your RF signal.
3) If connection is still dropping I would try lowering your encryption from 128 to 64 just to see what happens. I have dropped my router to 64 bit encryption, setup no broadcasting, and also have an ACL enabled.
4) Lastly try moving the router to a different part of the house for testing. Note: it does not need to have an internet connection, your computer will still receive an IP. This is just to troubleshoot the immediate location of the router.
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Posted July 11th, 2004 11:00
Oh and I checked Motorola's web site for firm ware upgrades and mine seems to be have the latest version... they don't seem to release as many updates as LinkSys does- can't tell if that's good or not!